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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,545 Reviews

3,545 Reviews of Toyota of Lancaster - Service Center

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June 21, 2023

Great wonderful caren helpful understanding best loveable amazing funny pleasing good heartful greatful fantastice super More

by johnniejohnson20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 20, 2023

They did a great job communicating with me and letting me know what my options were for my car. More

by DAWNCHRISTINE87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 20, 2023

Toyota gave me their usual excellent service and it was for a very fair price. More

by RAINBOWMATT.HEW66
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

June 20, 2023

No mileage sticker on the windshield , she was great but I would appreciate the little thing. More

by MARLONH553
Workmanship
Recommend Dealer
No
Employees Worked With
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

June 19, 2023

$608 for front brake pads and turning of rotors is out of hand. $315 for the back. More

by jclssparks.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Jun 19, 2023 -

Toyota of Lancaster responded

We appreciate your feedback. I completely understand you might think the prices are a bit high, but it does depend on the model of your vehicle. Keep in mind you are getting expert technicians and genuine Toyota parts used on your vehicle. You can always ask the advisor or go onto our website under Service specials and coupons.

June 18, 2023

Great customer service and support. I was treated well and with respect. I’ll return for all my work on my car More

by 9timesbless.ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

June 18, 2023

Service center, Victoria - awesome support. Very professional always helpful. We own 3 Toyotas. And very happy with trucks and cars. Thank you. More

by hundtoft313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

June 17, 2023

Douglas is great, he is very kind, professional and helpful. The only problem is the technician removed the tire rotation sticker from Costco. More

by chen.yongqiang
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you and we apologize for any inconvenience the removal of the sticker may have caused you

June 17, 2023

When I had my 4Runner 2005 vehicle serviced (6/2/23) at Sierra Toyota in Lancaster,CA I discovered a little while later that emergency cash I had hidden in an envelope underneath the trunk mat was no longe More

by agenato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Jimenez
Jun 19, 2023 -

Toyota of Lancaster responded

I'm sorry to hear your money went missing. I'm sure the whole situation is very frustrating but in all honesty I haven't heard of any of our employees taking from our customers. We value all our customers and always try to give back to the community. I will definitely bring this issue up and make sure it is discussed in our meeting.

June 17, 2023

Good service helpful staff . Good service helpful staff. Clean facility. Fast service. Easy to get appt More

by darrylbossier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raed Alzrigat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
4.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Anwer
Jun 19, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

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