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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,545 Reviews

3,545 Reviews of Toyota of Lancaster - Service Center

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June 24, 2023

I’ve been going to this dealership to get my Lexus RX330 serviced. Have always received excellent customer service. Highly recommend Toyota of Lancaster. More

by bernard.cenidoza
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Jun 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 24, 2023

Was appreciative of the door locking latch being repaired but very disappointed of the door light assembly getting damaged and finding the interior door panel reassembly was returned with loose screws and 1 More

by nfbayles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown repairman
Jun 26, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

June 23, 2023

Excellent service, customer service, very clean, fast service very accommodating, very friendly, great staff, good over all More

by JOSETREJO2382
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 23, 2023

Had trouble getting a call back from rep. Even claim adjuster had trouble. Lack of communication. Requested to keep old parts and no response. Even cashier was rude. Exterior of car was dirti More

by camposgilbert
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nancy Rojo
Jun 23, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you were having issues contacting your rep but I must say they do stay busy throughout the day and not always at their desk but we do have the text system which is set up between you and your rep once your vehicle dropped off. I do see it was used between you and Ms. Rojo but if for any reason there is glitch in our system or any issue in the future please feel free to contact me directly at (661) 952-2103. I do apologize for any inconvenience this may have caused you and your claim adjuster.

June 23, 2023

Great service, great people and reasonable prices and services are done in a timely manner More

by M312CARLOS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 22, 2023

staff is very friendly, thorough and easy to work with. Pleasurable experience everytime I come for service! More

by charmackabee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Larson
Jun 22, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 21, 2023

Toyota's dealership are customer friendly, timely, and professional. Excellent teamwork. The representatives are thorough in the servicing of my Camry. More

by Linda
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 21, 2023

Dropped our car off for recall. Got it back with check engine light still on. Too busy to make appointments to deal with it. More

by nichobus111
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

June 21, 2023

Long wait for tire rotation, 3 hours. Nice staff that kept in communication with me about everything More

by jjlskshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

June 21, 2023

Worst service ever . .. honestly hate going to Lancaster toyota the staff is rude and hate how there not honest . I rather go anywhere else but Lancaster. Victoria Cuevas More

by ESCOBARELIZABETH6434
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Victoria Cuevas
Jun 21, 2023 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I'm sorry it didn't meet your expectations. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

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