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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,547 Reviews

3,547 Reviews of Toyota of Lancaster - Service Center

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June 28, 2023

Quick and easy service. Took care of the recalls needed. Clear communication for any delays. More

by Jonathan Clark
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Jun 28, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 28, 2023

Shannon and yuliana are amazing. Shannon took great care of me when I had a concern about my maintenance contact and tire contact. Yuliana was amazing in helping me order the proper More

by JANETZAMORA65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yuliana Perez (Tire Specialist)
Jun 28, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 28, 2023

Our car was initially misdiagnosed and we had to bring the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain More

by mamdlf
Workmanship
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We are constantly looking for ways to keep improving and fixing issues the first time. We're glad to hear that our team were able to get you back on the road with no more issues. Thank you again and have a great day!

June 27, 2023

The first visit was not great, as I was left waiting for a long time when I dropped off the vehicle. However they were very helpful and friendly when I returned the second time. They got everything done wel More

by RebeccaRockwood
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maurit
Jun 27, 2023 -

Toyota of Lancaster responded

Thank you for your honest feedback. I'm glad to hear the 2nd time around was a better experience for you. We are constantly making improvements and it shows. We hope to welcome you back soon!

June 26, 2023

Doug was extremely helpful & informative. Customer service and professionalism was excellent!!..I would definitely recommend him for future services as my advisor. More

by onthaspot1978
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 26, 2023

I was working there for 14 years what can I say is a good place and good people More

by salvador_mendoza1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mauricio
Jun 26, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community and hope to welcome you back soon!

June 26, 2023

I find my service experiences with your company are usually a good, fair and professional experience. More

by KarenS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 26, 2023

Helpful & happy with their service on my car maintenance. Didn’t have an appointment but was able to service my Prius. Friendly & efficient & have always done my maintenance & on my 3rd Prius! More

by terryv1567
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 25, 2023

Costumer service is good, with out appointment they were fast and did the service really good, and Douglas was nice and friendly. More

by judy. jimenez
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge (supervisor of mechanics)
Jun 26, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

June 25, 2023

Grossly Overpriced. Got my vehicle fixed for one third the price in another repair shop. More

by Thewardas97
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Gus Alatorre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Lancaster responded

We value our customers' opinions and would like to thank you for bringing this to our attention. We will be sure to look into your this for our customers. Also keep in mind our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Please do check our Service Specials online to help with the cost of repairs.

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