Toyota of Lancaster - Service Center

service dept needs better communication and explanation if services to be done snd time frame if services to be done snd time frame More

I already did this survey. No, I don’t want to repeat myself. But, here goes: $215.00/hour is too much! No, I don’t want to repeat myself. But, here goes: $215.00/hour is too much! More

Nice people to deal with the service was quick and on time I would definitely go back again time I would definitely go back again More

It was okay, I had to wait more than 3 hours as they had to do a brake system update for a recall. Then after a few days, I realized that the hatchback won't open automatically, then there is a plate above to do a brake system update for a recall. Then after a few days, I realized that the hatchback won't open automatically, then there is a plate above the brake that is loose and they didn't catch that. My daughter almost had an accident due to the problem. More

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damage prior to service More

good service good people the service was fast less then 30minutes I highly recommend toyota of lancaster 30minutes I highly recommend toyota of lancaster More

Is okay but they have to ve carefull,when do service have to do well. to do well. More

This service representative Nancy Rojo was wicked nice! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! More

Lack of communication between your workers and with me resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an i resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an intermittent problem but you are the dealership and I expected more than ‘ we don’t know’. Even had you been able to fix the problem I still would not return for further repairs. Aside from the mechanics, the rest of the people I encountered, even very briefly, I found to be not very friendly or not efficient at their jobs. Your dealership seems to be part of the general downturn in workers attitudes toward their jobs , something we are seeing across the board in all industries. There are a few businesses where the workers are smiling and seem genuinely concerned with providing a good experience for their customers and no doubt their bosses as well. In n Out comes to mind. As a business owner I would want to know how I could instill that work ethic in my company. Good luck More