Back

Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,550 Reviews

3,551 Reviews of Toyota of Lancaster - Service Center

Sort by
August 09, 2023

Very excited to take my truck to a dealership Very disappointed after a couple service visits Will not be returning to Toyota service center I Would like to speak to the person who sold the truck to More

by MDGUTIERREZ132
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 09, 2023

Me gusta como me atienden también me gusta la marca i no se tardan con el tiempo More

by BALERIOCRUZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

August 09, 2023

5 stars for service. I had an appointment and I thought I'd be in and out. -5 stars for the wait time, almost 4 hours for oil change and brakes. More

by pjduvall
Service Time
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Thank you for your honest feedback and for giving our advisor the 5 stars she deserves. I will be sure to share your feedback with our team so we can make the appropriate changes to make a better experience for our Loyal Toyota Customers

August 09, 2023

We didn’t have a good experience we received an email that out car was ready 9:00 am we went to pick up in the afternoon it was at the parking lot with the rest of the cars.our Hybrid car was with the En More

by Acuramarina68@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember Name his Latino he seats close to the drive threw close to the tall desk stand on the right.
Aug 10, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 07, 2023

Excellent service. Very efficient. Never keeps me waiting longer than expected.. Friendly people. There is service closer to my home but I like these people. More

by cleocola36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 07, 2023

Good customer service and very kind explained all my questions with answers that I could understand not knowing very much about automobiles fast service easy check out. More

by yford7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 06, 2023

The last service I did not have a good experience with my service, mejórenlo el servicio More

by cortlorenz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio y nos gustaría tener la oportunidad de resolver este problema. Por favor, no dude en llamarme directamente en (661) 952-2103

August 06, 2023

First thing is you get greeted by a person with a good smile and makes you feel trustworthy. Plus everybody inside is very nice great smiles and treat you with respect. I always seem to wait for my car an More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 06, 2023

Scheduling a service is easy, they usually call me to set up the appointments. All the service associates have great customer service skills. The waiting area is nice, clean and comfortable. More

by Aflorescas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 06, 2023

I did have to wait hours for my service but I was taken care of. More

by romerogardenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

Thank you for giving us a 5-star review. We always value our customer's opinion. We are striving to limit the amount of time a customer waits for service. However, at this time it is about a 2-hour wait even with an appointment but we are working to improve our service to our Loyal Toyota Customers.

...
110
...