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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,552 Reviews

3,552 Reviews of Toyota of Lancaster - Service Center

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August 29, 2023

The staff was Friendly informative and kept me up on what was happening with my car More

by 5lovelucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 28, 2023

I'm satisfied with my service, job was done in time. Friendly customer service I was given More

by ayala.enrique1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 27, 2023

Great service, organized by Chanin, and then she referred me to a salesperson who helped me select my new car..a Camry which I love! Meanwhile Chanin was getting 2005 Avalon serviced by the service personne More

by lmbogus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think I chose the right salesperson..after all I am 80..also a young man I think Christin helped.
Aug 28, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path. Thank you for being a Loyal Toyota Customer and congratulations on your purchase.

August 27, 2023

I got to my app to wait over 30 min just to check in the line was long and NOT moving. The attendant did not care with attitude. I did not get her name so I don't want to mark wrong person More

by marieag65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name
Aug 28, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you didn't have the best experience during our check-in process. We are working to make improvements in our process and appreciate your feedback. I hope we were able to meet your expectations with the rest of your service experience. We appreciate you as a customer and will make the necessary changes to improve your next experience with our team.

August 26, 2023

Great service — good people . I have nothing but good things to say about the staff More

by jeffreymaloney170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with her.

August 26, 2023

Great and fast service. They were honest and made sure my car was taken care of More

by rgutierrez986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 28, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

August 25, 2023

Friendly and helpful staff. Worked with us to make sure we were able to pick up a car that fit our needs. More

by Joathanclark3323
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 24, 2023

THE EMPLOYEE IN CHARGE OF THE SSERVICE I NEEDED DESERVES A "DOUBLE-UP" ON VACATION TIME!!!!! More

by KALEAGLE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that U.B. Dominguez receives the recognition he deserves. Thank you again and have a great day!

August 24, 2023

The bottom of my vehicle was not screwed on when given back to me, which caused mud to get trapped after the tropical storm. Car lost power. More

by None of your business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Letter is wonderful
Aug 24, 2023 -

Toyota of Lancaster responded

I'm so sorry this happened to you. I would like a chance to make this right. Are you able to bring in the vehicle so we can take a look at it or if you would like to call me you can reach me directly at (661) 952-2103

August 24, 2023

All the staff are wonderful. They are extremely helpful, kind, and courteous. I would recommend anyone to check out this dealership! More

by kev.cabello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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