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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,552 Reviews

3,552 Reviews of Toyota of Lancaster - Service Center

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September 03, 2023

Un servicio excelente Gracias por atender en la hora que les pedí estoy satisfecho por su amabilidad More

by arcejeanett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

September 02, 2023

Thank you Toyota of Lancaster, Victoria C. and Melissa in fleet rentals for going above an beyond with the service on our 2022 Camry. We appreciate you! More

by Jerrocarenee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria C.
Sep 05, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations. Thank you again and have a great day!

September 02, 2023

Work dealers are very friendly courteous and always handle the job right. Always get the truck out on time More

by aidabarney32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

September 01, 2023

Service department is always friendly such good customer service never fails. Always have resolutions for any issues that arises with my vehicle. More

by nette_0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

September 01, 2023

They get the work done in a timely manner. All the service reps I've had have been great and communicative! More

by hexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 01, 2023

Good employee service confirmation car maintenance updated assist navigation feature to cell my cell phone thx u very much. More

by Agm21st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

September 01, 2023

I waited over 30 min in line just to drop off my vehicle despite having a scheduled appointment. The service was for a simple oil change. Dropped off first thing in the morning. Never received a text or pho More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t recall
Sep 01, 2023 -

Toyota of Lancaster responded

I'm sorry to hear your service experience did not meet your expectations. We strive to provide the best experience possible to our Loyal Toyota Customers. I appreciate you giving us your feedback and we are working on ways to improve our check-in process. Our management always expresses how important it is for good communication between customers and advisors. You can always come back in to get your valve stem covers or wait until your next service.

September 01, 2023

Outstanding very personable service. Very attentive and informative. The car was delivered ahead of schedule. More

by Rcg1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda?
Sep 01, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. Brenda is one of the best. We are glad you hear you had a great experience. We look forward to assisting you in the near future. Just ask for Brenda next time to come by for service.

August 31, 2023

I am a loyal customer with toyota the vehicles are dependable and hold there value and I use Toyota service center sense I started buying Toyota tacoma's for the simple reason that I have never had an More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Aug 31, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 31, 2023

Would have give. 5 stars if they had courtesy shuttle to take me to work and back while car was in for service. Otherwise all was great More

by luasta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with her and we will definitely look into bringing back the shuttle

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