Toyota of Lancaster - Service Center

The service provided was excellent, i was updated periodically and the personnel of the service department was kind and informative. Great job! periodically and the personnel of the service department was kind and informative. Great job! More

The dealership has professional staff, great customer service, a comfortable waiting area with clean restrooms. service, a comfortable waiting area with clean restrooms. More

Great service, friendly staff. Always feel satisfied with my vehicle service and the courtesy of the staff. Always feel satisfied with my vehicle service and the courtesy of the staff. More

Mike was AWFUL! Didn't take care of my car! He was my Rep for this oil change. Mike would not return my messages as I wanted to know if my car needed anything to be Didn't take care of my car! He was my Rep for this oil change. Mike would not return my messages as I wanted to know if my car needed anything to be done. Finally when he called me back was about 3 hours later close to closing. Seemed like he was rushing and recommended things that were already done to my car and the one thing "fuel injection cleaning" that my car needed they would not be able to be done since they were close to closing. I asked him why it took more than 3 hours to take care of my car? He then said it was the mechanics fault! I felt he did not want to admit his wrong doing. When I arrived to pick up my car I asked to speak to his Supervisor who seemed she thought this was not a big deal and I was not going to be charged. I had tried calling her too but my call would somehow never get through but yet when I spoke to her she said she had seen me trying to call her but she wasn't able to pick up my call? So I thought why didn't she just call me back? Terrible service all around. This place was very convenient for me since my work is very close by but now I am having second thoughts of taking my car back to this car dealership. More

We go to toyota knowing we're getting the right service n quality workmanship, n the excellent customer service quality workmanship, n the excellent customer service More

They charge to much money for service &when call they transfer you several times &you never get your questions answered. transfer you several times &you never get your questions answered. More

Excelente service , professional. And fast , very happy with the work the did I will recommend anytime And fast , very happy with the work the did I will recommend anytime More

Was clean and service was good. I was first time customer so it would have been nice for someone to provide a brief overview of what to expect when sitting in the vehicle service li I was first time customer so it would have been nice for someone to provide a brief overview of what to expect when sitting in the vehicle service line outside with other service vehicles. Kinda of like In and Out burger where someone is outside to take the order in a long line. —Only when the line backs up into parking lot. More

Chanin was great. Got all the work done quickly. Always very helpful and friendly and accommodating Got all the work done quickly. Always very helpful and friendly and accommodating More

Super visor Eddie had poor customer service and did not have the courtesy to speak with me the customer for a service I specifically did not want. I will not be making Lancaster Toyota my dealership for fu have the courtesy to speak with me the customer for a service I specifically did not want. I will not be making Lancaster Toyota my dealership for future buys for myself nor my family. I’ll be communicating my experience on social media. More