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Toyota of Lancaster
Lancaster, CA
5,939 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Showing 5,941 reviews
February 14, 2020
Very satisfied in all aspects of sale! Thank you...... Friendly accommodating personnell did their utmost to consummate my transaction. Kudos to Sonny Assad and Justin Neuberger. My wife and I love our ne Friendly accommodating personnell did their utmost to consummate my transaction. Kudos to Sonny Assad and Justin Neuberger. My wife and I love our new Camry. More
by AFVALENZ
Verified Customer
February 14, 2020
Awesome service and attention to cust satisfaction , not too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota too long to wait for truck to be diagnosed and fixed. Would highly recommend the service department and service writer to anyone with a Toyota More
by stevek4369
Employees Worked With
Stephanie Santiago
February 13, 2020
Jobs that are task oriented but require people interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to k interaction require good people skills. Forgetting to greet and guide customers is of most importance. I was told what in the launch and assumed to know where that was. When my car was ready the cashier did ask if everything was going well. Not even a good morning. just gave me the receipt. Did not told me where to pick up my car. When I asked her she just pointed to the outside. When I went outside there was nobody there helping you. This service department expects you to go find your car in the parking lot. They dont give you the keys at this point so no way to even click it to try to find it. The guy who I was assigned initially was there and saw me looking lost. Didnt bather asking if I needed help. I had to go stand in front of him to ask him. Very poor service. More
by BIDSBOX11
Employees Worked With
Stephanie Santiago
February 13, 2020
Great Service From Joey Gonzales Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice Joey Gonzales gave me great service ....I had no appointment but still it didn't take long at all to get me in and out about 1 hr ....Joey was a nice guy, Toyota is luck to have him working for them ......Thank You !!!! More
by John R
Employees Worked With
Joey Gonzales
February 12, 2020
Great customer service ! 👍🏼 Staff is always very friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 friendly and always very helpful . My kids love the waiting area! Glad that they have a designated area for children 🤗 More
by JESSAMARAVILLA
Employees Worked With
February 11, 2020
Wait time :( I was forced to wait 40 mins in line to drop off my car even though I had an appointment. I pulled my care into the appointment line, but they checked I was forced to wait 40 mins in line to drop off my car even though I had an appointment. I pulled my care into the appointment line, but they checked in people in the non-appointment line who arrived after me before getting to me. A tad annoying and inefficient but service members were friendly and apologetic. More
by JOHARIFIELDS
Employees Worked With
February 11, 2020
We bought a used car and the sales manager was trying to make us pay for extras that were already on the car, like the alarm and a couple other things. He added it on top of the price. Tried to brush it off make us pay for extras that were already on the car, like the alarm and a couple other things. He added it on top of the price. Tried to brush it off as if it was normal charges. I stopped him in the middle when I figured it out. Cancelled the deal the dealer called us back and apologized and included everything for the price we had settled. I would never buy another car from them. We felt violated, con-ed. They talked to us like we didn’t know anything as if we were uneducated. We have bought a lot of cars and this is the first experience like this. Then I called the finance manager the next day and she was more belittling than the sales manager. She told me “you got what you wanted so what’s the problem.” The problem is they were trying to scam us. Very unprofessional. More
by JJVC1997
Employees Worked With
Other Employees :
Sally finance manager, , Stevie Herrera
February 11, 2020
The service was good the wait was long, my fault I had no appt. Otherwise all is good. I wish the company wash there customer cars. appt. Otherwise all is good. I wish the company wash there customer cars. More
by CARMENHAC
February 10, 2020
All the employees that helped me during the car buying process were great. I did not feel pressured at all into buying my car. Great job process were great. I did not feel pressured at all into buying my car. Great job More
by SUNDERWOOD86
February 10, 2020
Great Service Service Manager Chanin was her usual friendly self. I was at Toyota to get my car an oil change and she treated me like was was dealing with a major Service Manager Chanin was her usual friendly self. I was at Toyota to get my car an oil change and she treated me like was was dealing with a major repair. She takes every request like it was a major event and that makes me feel like she really cares. I also like that she schedules you so that the wait time is never too long. She also took my immediate request and replaced my windshield wipers. I always recommend Chanin to my friends. More
by lmbogus
Employees Worked With
