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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,942 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,942 reviews

February 21, 2020

Absolute kindness, honesty, no pressure, very friendly Absolute kindness, honesty, no pressure, very friendly and professional. Made me feel like my needs were priority! Thank you Rodrigo and Tony. From More

by Dan Alfrey
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2020

Sean always reviews the comments of the service technician and why additional work maybe required. Sean is always professional and is asset Toyota of Lancaster ca. More

by Ojohn
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2020

Dealership is wonderful. I love how they are able to take care of my oil changes. It is confident having the van dip and pick me up. More

by EVANDOOLING
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Jose Martinez, Stephanie Santiago, Joey Gonzales, Michael Santamaria
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February 20, 2020

Friendly service advisor. Service was very thorough. I love that Toyota has Extra Care for free for the 1st 2 years. However, the check-in process needs to be more effficient for scheduled appointments. More

by shelsley
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit
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February 20, 2020

Joey was extremely helpful and knowledgeable, he answered all my question. Was friendly and welcoming. Now ill say very very very very annoying 25 word minimum. Id give the minimum 1 star, but service depart More

by MOOREJASON2020
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
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February 20, 2020

Terrible service, uneducated service advisers, and return vehicles dirty although they have a drive-thru car washing machine. never going back , rather drive an hour and go to Hammer. More

by alopez91331
Recommend Dealer
No
Employees Worked With
Teresa Caso, Michael Santamaria
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Feb 21, 2020 -

Toyota of Lancaster responded

Hi alopez91331, We want to apologize for failing to live up to your expectations in our service department. Our newest advisor, Michael, is still in training. Both the Service Drive Manager and the Service Director are always available to our customers if they feel additional consultation is needed. Especially when in disagreement. We value your business. Toyota of Lancaster

February 19, 2020

Dealer was great to work with. I was happy with the fixes that were performed and so far everything seems to be working well yes. More

by Blkwld
Recommend Dealer
Yes
Employees Worked With
Joel Gonzalez
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February 19, 2020

Went for the first time for only an oil change with appointment and took over 3 hrs . First time ever experience for only an oil change . More

by VICHQ21
Recommend Dealer
No
Employees Worked With
Don’t know the names .
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Feb 19, 2020 -

Toyota of Lancaster responded

Hi VICHQ21, We missed our 1-hour mark with your vehicle. We apologize for the extended wait time and understand what a big inconvenience this was for you. We are examining your appointment to find out how we missed our target. Thank you for the feedback and for making us aware of the misestimation. Toyota of Lancaster

February 19, 2020

The best service From the time I bought my car; the salesperson, the manager, the service center crew/staff, the mechanics, the coffee, the food... everything is the b More

by melajean.abella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager, Tom Grabbit, Jose Martinez, Max Ciotti, Joey Gonzales, Michael Santamaria
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February 15, 2020

As usual, the entire staff at Toyota of Lancaster was awesome. I had a small concern with my Tacoma but they handled it with speed, intensity, and efficiency. Great job! More

by ERB1775
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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