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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,714 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,714 reviews

December 10, 2024

Every time I have gone here it’s a minimum of a 2 hour wait. Even for simple oil change. I live an hour away so I must sit and wait and no one removed the homeless man yelling expletives at the tv. Luckil More

by jesslafleur86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had an uncomfortable experience with us. We understand the importance of providing a pleasant and comfortable atmosphere for our guests, and we apologize for falling short in this area. Thank you for your valuable feedback, it will help us make changes for the better.

December 09, 2024

Very expensive for oil change even with 10% coupon. It was noted that my air filter and cabin filter are dirty (caution icon) but no one asked if I wanted to replace them while I was there. More

by scarpenter1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. I do apologize for any confusion. Normally a text/email is sent with the recommendations and customer has opportunity to defer service or accept.

December 09, 2024

I’ve been getting my maintenance done since 2017 and have not had any issues whatsoever. My maintenance team is awesome. More

by john.holley.57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 08, 2024

Good place, Kiara Santos provide me with a friendly and outstanding customer service. I look forward for her to take my next maintenance service. More

by danielmaily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 08, 2024

Andy was very helpful when I traded in my car. He gave me several options that helped me get my car. Thank you Andy. More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

December 08, 2024

Had a Great customer service experience on the purchase of our new vehicle. Will surely come back again More

by avila.judith87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gino
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Dec 09, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 07, 2024

Too many requests for reviews and social media comments. Wants a cookie to track my social media usage. More

by sfbeachdog2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
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December 06, 2024

Douglass was extremely helpful. I went to the dealership without an appointment and he was most helpful in arranging transportation home because it turned out the work the vehicle r More

by ronbogrant60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 06, 2024

The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

December 05, 2024

We had an excellent experience at Toyota if Lancaster. Eddie Alvarez made the buying if our RAV4 very easy. Eddie is very professional and friendly as well. More

by jcleary2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Alvarez
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Dec 05, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

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