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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,630 Reviews

2,630 Reviews of Toyota of Des Moines - Service Center

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June 28, 2024

They provided great service, a nice clean waiting room, and a good price for the work done More

by daytonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 01, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 27, 2024

The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to tell us about your recent service experience, Stephen. We do our best to offer competitive pricing on all of our parts and services, so we’re sorry to hear that you felt we fell short of that with your recent spare key purchase. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

Very thorough, nice to be able to watch the inspection. Everyone is friendly and helpful More

by lrexp59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Jun 28, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

June 25, 2024

Tim Beckman was very knowledgeable and make this an easy experience. This is our third vehicle from this dealership. Will continue to do business with Toyota of Des Moines. More

by SUSAN.B53
Recommend Dealer
Yes
Employees Worked With
Tim Beckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 25, 2024

On arrival I was met with what seemed to be a courtesy unlike I have experienced at any other dealership. My experience at Toyota Des Moines was great overall. Thank you. More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t recall.
Jun 26, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

June 24, 2024

Scheduling Weeks out for oil change and tire rotation is unacceptable. Their ability to effectively support their customer base just doesn’t exist. Although I have no doubt they make ridiculous profits, it More

by djwilliams979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide us with feedback on your recent experience with scheduling a service appointment. We do our best to schedule customers for appointments as quickly as possible, so we’re sorry to hear that you felt we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 24, 2024

Very upfront with pricing. Nice watingroom. Service guy was very nice to work with. Just wish what I needed was covered under warranty More

by Pollard_kathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Jun 25, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We sincerely value your business and hope to work with you in the future.

June 23, 2024

Toyota of Des Moines is good at what they do with - They give quick, professional & excellent service. More

by Lawrence Okpako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jun 24, 2024 -

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

June 23, 2024

I was at Toyota for a factory recall, it was taken care of quickly and did not need any other work done on my Tacoma. More

by KCHUPP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

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