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Toyota of Des Moines - Service Center

Grimes, IA

4.6
2,389 Reviews
Call Service Center (515) 276-4911

2,389 Reviews of Toyota of Des Moines - Service Center

Sort by
July 01, 2024

Friendly employees, prompt service, neat and clean waiting areas with fresh coffee & cookies. Bit long waiting for getting appointments. More

by BHUWANARCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Des Moines responded

Glad it was quick, easy, and the facility impressed you. We love simplifying the process. Thanks for trusting us!

July 01, 2024

Great service, great people. I got there early and was finished before my appointment even started. More

by pauljjhauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Jul 02, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

June 30, 2024

Very thorough, I like the video showing what they during the appointment. Always very helpful More

by lrexp59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person that helped me not on the list
Report | Print
Jul 01, 2024 -

Toyota of Des Moines responded

Thank you for your positive feedback. Have a great day!

June 30, 2024

Not the same dealership. New owners not as good as old. Service not good. Two bad experiences and I don't use Toyota unless I have to. More

by kkuni2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide us with feedback. We’re sorry to hear that you haven’t been 100% satisfied with your past couple of service experiences at our dealership. If you’d like to discuss this further, please contact our General Manager, JP Phillips.

June 30, 2024

I moved 2 hours away and still drive back to Toyota of Des Moines cause I found I like their service the best. More

by s.duffield55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

June 30, 2024

Been using this dealership since I purchased a 97 Camry. Ian is great! Lisa is great in scheduling pick up and delivery and those fellows on her team are great! More

by DIANAGEO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Borchert deserves five stars.
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Jul 01, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 29, 2024

Always welcomed by friendly staff when making and arranging my appointments. Service Technicians are always friendly and knowledgeable about my concerns. More

by maddiecremer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Des Moines responded

We look forward to your next visit!

June 28, 2024

They provided great service, a nice clean waiting room, and a good price for the work done More

by daytonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Jul 01, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

June 27, 2024

The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to tell us about your recent service experience, Stephen. We do our best to offer competitive pricing on all of our parts and services, so we’re sorry to hear that you felt we fell short of that with your recent spare key purchase. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 27, 2024

I always have issues with them. It’s never an easy fix. Whether I’m waiting and they neglect to notify me when they are done, or I have to bring back my car for a problem they sho More

by mikemiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Report | Print
Jun 28, 2024 -

Toyota of Des Moines responded

Thank you for providing us with feedback, Mike. We strive to provide 100% customer satisfaction with every service experience, so we’re sorry to hear that you feel we have fallen short of that in the past. If you would like to discuss this further, please contact our General Manager, JP Phillips.

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