Toyota of Des Moines - Service Center

Always professional in service. Wait time is minimal and I never worry about the quality of the work! Wait time is minimal and I never worry about the quality of the work! More

Any dealer can sell a car. Service after the sale, particularly if experience a problem, separates the good from the ok. Service after the sale, particularly if experience a problem, separates the good from the ok. More

Customer service and ease for customer pick up is not convenient or helpful, I was told busy as I called in to pay and have everything ready was told no one was available when I got there, there was not convenient or helpful, I was told busy as I called in to pay and have everything ready was told no one was available when I got there, there was not a single customer there or waiting and no one was on the phone with customers. I still waited even after getting a link to pay on my ride over, no coupon for car wash attached, and when I drove to take my so. To Mayo Monday to use navigation, navigation was no longer on my odometer area since the reset maintenance and changed something. I couldn’t change it or find it to change as I was driving nor could I read the manual while driving to correct it. I have not had my settings changed like that before. I called in and the gentleman I talked with tried to help and was helpful but it wouldn’t go to setting while I drove. I paid $140. For maintenance that I can get anywhere with better customer service, helpfulness, and detail oriented than to drive to grimes at pay that amount. Disappointed to say the least. I spoke with Brock on the phone he mentioned he’d send me a car wash token. And to consider giving another try to Toyota service. I will see todays issue with navigation in an already stressful time could have been it. More

Nobody reset my maintenance notice on the car. When I called they said to bring it in but I don’t live around there When I called they said to bring it in but I don’t live around there More

They were able to change my oil and fix the issue where I wasn't able to read my tire pressure. For some reason this time, I did NOT receive a video like I have in the past. wasn't able to read my tire pressure. For some reason this time, I did NOT receive a video like I have in the past. More

In/out quickly. No hassle. Explained what was done to vehicle and off I went . Thanks No hassle. Explained what was done to vehicle and off I went . Thanks More

My recent experience at Toyota of Des Moines included efficient and professional service. It was a pleasure to to business with them! efficient and professional service. It was a pleasure to to business with them! More

Very overpriced for service performed. Miscellaneous charges for no services required. Will not return unless no option Miscellaneous charges for no services required. Will not return unless no option More

Was good till I left, car turn wrong after rotation on tires. I will not pay for whatever has happened. tires. I will not pay for whatever has happened. More

Service was prompt and I was very happy with the results of the service provided. of the service provided. More