Toyota of Des Moines

I had a terrible experience with Ian Davis who was my service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service while Ian was talking on the telephone and then walking toward me without introducing himself and shouting “you’re here for a 90,000 mile service?” And not saying something like sorry to keep you waiting for my 10 to 15 minute wait on the pavement with my door car open, to his not initiating promised updates with me on the progress of my car after it had been there for a few hours, to not answering my questions and saying minimally insufficient replies to my questions in our text messages back-and-forth, to his stating that certain work would be done which he said later would not be done, to falsely stating that my car had a PCV valve replaced, I had a horrible experience trying to find out what was involved in the 90,000 mile service for my car. Ann’s colleague, Brock also falsely said I had the PCV valve replaced. This is according to.Travis Burguson (spelling?) who told me when I complained to him that both men falsely told me that the PCV valve was replaced when it no longer needs to be replaced. Jan Davis is in need of customer service training. He did not to make me feel like a welcome customer. His responses were inadequate and refused to explain why I was being charged $995 when the hybrid total price for 60,000 mile service which is almost identical to the 90,000 mile service is $530 with a coolant system service added for $240 extra. More

Had a confirmed appointment time and salesperson kept using excuses to go help other customers telling us to have coffee or sit down. After a frustrating 2 hrs. waiting we asked for help. He was persona using excuses to go help other customers telling us to have coffee or sit down. After a frustrating 2 hrs. waiting we asked for help. He was personable but we found the lack of timely attention very annoying! Fail to understand why our appointment was not honored More

Quality Products with Top Notch Friendly Professional Quality Service ! Toyota of Des Moines delivers with Great People ! Quality Service ! Toyota of Des Moines delivers with Great People ! More

Simply awesome company. I feel like I'm part of your team and thank you so much. I feel like I'm part of your team and thank you so much. More

Big city dealership: efficient and all business but not much on the warm personal aspect. It felt like a production line from start to finish. The wait time was awful- 3 hrs and mostly waiting for finance much on the warm personal aspect. It felt like a production line from start to finish. The wait time was awful- 3 hrs and mostly waiting for finance paperwork only to end up paying 9.96% interest! I love my car but wish I would’ve gone through my regular car guy. More

Service was great and faster than I expected! Communication was great and the waiting area was nice and clean Communication was great and the waiting area was nice and clean More

Service department is as good as any one, I don’t think the sales reps are even care about customers the sales reps are even care about customers More

I like the easy appointment scheduling and the large comfortable waiting rooms. I haven’t had to pay for service yet, since I have a new car. comfortable waiting rooms. I haven’t had to pay for service yet, since I have a new car. More

Prompt service when I arrived. Nice waiting room and everything that was done to the car was explained. Nice waiting room and everything that was done to the car was explained. More

They’ve always dealt with me fairly and professionally. Excellent communication and service. Fine people Excellent communication and service. Fine people More