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Toyota of Des Moines
Grimes, IA
5,589 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 5,589 reviews
August 17, 2024
We took our car in to replace a window switch. The service department said it was the window motor. They replaced the motor. $800+! They called back the next day and said it wasn’t the motor. It w The service department said it was the window motor. They replaced the motor. $800+! They called back the next day and said it wasn’t the motor. It was the switch! $900+! So they put my original motor back in and replaced the switch. Almost $1000! And they didn’t even clean the greasy finger prints off the window. I feel I’m paying extra for their ineptitude. I will never do business with them again. I feel like they cheated me! More
by Disgusted
Verified CustomerEmployees Worked With
Blake
August 17, 2024
Travis did an excellent job in getting me in and listening to my concerns. His highly specialized team took great care of my truck. The facilities were very clean and provided a great atmosphere whi listening to my concerns. His highly specialized team took great care of my truck. The facilities were very clean and provided a great atmosphere while waiting for my truck to be done. When done, Travis did a great job explaining the work needing to be done and how to get me signed up. More
by clenchhit
Employees Worked With
Other Employees :
Roberto, and the techicians, thank you for working on my truck., Robert Schulz, Colton Powers
August 17, 2024
Very professional and work to assist you in understanding the options and upfront cost.and the time it will take. understanding the options and upfront cost.and the time it will take. More
by fsstanley55
Employees Worked With
August 16, 2024
All went according to plan THIS time. My follow up appointment (from June) was botched twice and It took for me to go to the service dept in person to get a definitive appointment with t My follow up appointment (from June) was botched twice and It took for me to go to the service dept in person to get a definitive appointment with the new shock absorber part confirmed …thus the 4 rating vs a 5 rating (no survey reply requested after two botched phone conversations) More
by dickedwards26
Employees Worked With
Chris
August 16, 2024
Great service! Team members communicated well. They got the job done and I was in and out of there in no time! You can surely trust Toyota with your vehicle. Team members communicated well. They got the job done and I was in and out of there in no time! You can surely trust Toyota with your vehicle. More
by jdang24
Employees Worked With
Roberto
August 16, 2024
I couldn't be happier with my interactions with Toyota of Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. More
by K63JOHNSON
August 16, 2024
great customer service and very helpful with any questions regarding the car that I own questions regarding the car that I own More
by ADRIANIOWA
August 16, 2024
They are close to my home and close to my work. They do a good job. Id prefer yhe old fsshon way of makinf service appointments by phone and talking to the friendly cashiers . They do a good job. Id prefer yhe old fsshon way of makinf service appointments by phone and talking to the friendly cashiers . More
by kevin@dormark.com
Employees Worked With
