Toyota of Des Moines

Polite, efficient, informative, friendly, helpful, timely, responsible, good sense of humor, welcoming, and shared knowledge timely, responsible, good sense of humor, welcoming, and shared knowledge More

Friendly helpful staff. Very easy purchase transaction and also for my first service appointment. They were helpful in answering my questions. Very easy purchase transaction and also for my first service appointment. They were helpful in answering my questions. More

Great service ! !my nephew bought a 4 Runner and told me you are very good service, that was why we went back again to bought a Great Highlander yesterday !my nephew bought a 4 Runner and told me you are very good service, that was why we went back again to bought a Great Highlander yesterday More

I am always pleased with the service I get at Toyota and can depend on an honest assessment of what is needed to keep my Toyota in good mechanical condition can depend on an honest assessment of what is needed to keep my Toyota in good mechanical condition More

I appreciate the sharing of information and video about my vehicle. It is nice to see the work being done! my vehicle. It is nice to see the work being done! More

The Toyota dealership mechanics and employees are the only car company that I would ever trust with my 2014 car. I’m 81 years old and that’s my only transportation and it’s always kept me Safe because th only car company that I would ever trust with my 2014 car. I’m 81 years old and that’s my only transportation and it’s always kept me Safe because the mechanics the staff there have always made sure my car was safe. Thank you all of you for being there. I hope you have a wonderful Thanksgiving and an absolutely amazing Christmas. God bless all of you. More

Unfriendly Poor customer service because of no greeting and when I left I said Thank you and the rep said Yup! Didn’t get a welcoming or friendly treatment and when I left I said Thank you and the rep said Yup! Didn’t get a welcoming or friendly treatment More

Chris was very helpful with the service on my car and ordered the required parts to fix my speaker in a timely manner. ordered the required parts to fix my speaker in a timely manner. More

Thank goodness I took my highlander into Toyota of DSM for a routine oil change. After inspection, I needed a new battery and a tire had a slow leak. for a routine oil change. After inspection, I needed a new battery and a tire had a slow leak. More

Communication between the service department with me was lacking. Had scheduled my appointment for my drivers side door lock repair as well as an interior detailing. When I arrived for my appointment they o lacking. Had scheduled my appointment for my drivers side door lock repair as well as an interior detailing. When I arrived for my appointment they only had me down for the lock repair. They were able to do the interior detailing as well but it was frustrating that they didn’t schedule the appointment correctly in the first place. The next day I asked around 1pm if the service was completed and if I could pick up my car yet, they let me know it was. They should’ve called me as soon as it was ready instead of me needing to go out of my way to find out. The interior mirrors of my car were not cleaned and the trunk looks like it was cleaned at all either for the detailing. Last year I had asked about getting my drivers side door lock repaired and they said they didn’t have the part in and that the part was back ordered but they would call me when it came in. No one ever called me in that year to let me know it had come in. I had an oil change appointment last week and asked once again if it was in stock and it was. Your dealership is losing out on potential business because they’re not following up with people. More