Toyota of Des Moines

I was very impressed with the service. Friendly, thorough and quick and I felt like I was treated fairly. Thank you Friendly, thorough and quick and I felt like I was treated fairly. Thank you More

I was impressed with the video of my car’s checkup and with overall courtesy and professionalism. with overall courtesy and professionalism. More

I showed up early (on Saturday to drop off the car for Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. More

The facility is clean and waiting area comfortable. The employees keep you abreast of the maintenance being done. The employees keep you abreast of the maintenance being done. More

Gabe was most attentive, and kept me informed as technicians addressed correcting my unplanned mechanical problems. He made me feel as though I was not an imposition (while at least one other in the technicians addressed correcting my unplanned mechanical problems. He made me feel as though I was not an imposition (while at least one other in the service receiving area did). More

Eli was very helpful in getting me into my new Corolla. Not pushy but knowledgable. Not pushy but knowledgable. More

Great service as always. Professional job and efficient! I have use their services for years. Professional job and efficient! I have use their services for years. More

Everything is good other than the price for oil change & tire rotation I feel 135.00 is too much 40.00 for tire rotation if it was a little higher than shops in Ames I would continue to come here but I can’ tire rotation I feel 135.00 is too much 40.00 for tire rotation if it was a little higher than shops in Ames I would continue to come here but I can’t justify it👎👎👎 More

The battery replacement was done within the time limit I was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered the problem after this second visit (Oct 1) when I discovered I had a hard time opening and closing the glove compartment. My option was either driving all the way to back to Grimes (ie your service center) to get this fixed or head to my nearby garage to see if they could help me. I chose the latter option because I had no time nor the desire to waste my fuel. Upon unlocking the entire compartment, we discovered that the piece that locked in the new cabin filter had fallen out and dropped beneath the glove box, thereby causing my issue with opening and closing. The tech at the garage managed to fix everything and no charge was issued. So in essence I was provide subpar service over a simple replacement. You need to up your game with regard to providing a thorough and complete service to your customers, and maybe add a third option of "Maybe" in the previous question above. More

They are always courteous, trustworthy and knowledgeable which is why I continue to drive the distance instead of using a local shop. which is why I continue to drive the distance instead of using a local shop. More