Toyota of Des Moines

Professional and helpful. Emily is great! I appreciate her assistance with my car service needs. Emily is great! I appreciate her assistance with my car service needs. More

I made an appointment 2 weeks ahead of time to take advantage of the tire special. My appointment was Monday, October 7. I took the day off to come in & get new tires along with an alignment. I dropped advantage of the tire special. My appointment was Monday, October 7. I took the day off to come in & get new tires along with an alignment. I dropped my car off at 10 AM and took the shuttle to my mom’s. I got a call two hours later telling me that there was a mess up and the Wrong size tires were ordered so there’s no way it can be done today! I wasted a day of PTO due to you guys & your poor planning and or undertrained staff! I understand mistakes happen but it’s how they are handled that make customers come back. I was only given an apology, wasn’t offered anything at all for the mishap. A day wasted!! You guys are losing my business and I am going somewhere else for my service. I will be sharing my experience by writing reviews on yelp and Google More

Everyone was friendly, knowledgeable, and efficient. They made the car buying process simple and straightforward. They made the car buying process simple and straightforward. More

Transmission in 2021 Highlander was going out and needed to be replaced at 118000 miles. Dealership will cover replacement with their 20 year/250,000 mile engine and power train warranty. Very happy they wi to be replaced at 118000 miles. Dealership will cover replacement with their 20 year/250,000 mile engine and power train warranty. Very happy they will cover this repair. More

Buying a car here was easy and fun. Everyone was so nice and made the process enjoyable. Everyone was so nice and made the process enjoyable. More

The only issue I have is with the app. It’s 100% not user friendly when using your phone. The screens won’t let you add info and move onto next page to schedule without a ton of forcing i It’s 100% not user friendly when using your phone. The screens won’t let you add info and move onto next page to schedule without a ton of forcing it. I use apps all day long and none of them are as bad as yours. Makes me take my repairs elsewhere to be honest. More

Making the appointment was easy. Service was done promptly and I was treated well. I would recommmend this to others. Service was done promptly and I was treated well. I would recommmend this to others. More

Toyota of Des Moines is very professional and their service is very complete. They always get us in promptly and expedite their service of our vehicle. service is very complete. They always get us in promptly and expedite their service of our vehicle. More

Bought a car and salesperson and service person said they would call to setup an appointment to fix the bumper and a few scratches that were currently on the car, it has been about 4 weeks and still have not would call to setup an appointment to fix the bumper and a few scratches that were currently on the car, it has been about 4 weeks and still have not heard anything. I have called every week and they keep telling me that Jamie is in charge of that area and they would send an email. More

Nick Cash was outstanding to work with today. Very helpful and knowledgeable. It was the best car buying experience I have ever had Very helpful and knowledgeable. It was the best car buying experience I have ever had More