Toyota of Des Moines

Receptionist and service people were rude and provided poor communication. Disappointed since I've been a customer for 35 years. poor communication. Disappointed since I've been a customer for 35 years. More

Service was very good. Technician explained the issue very well. Long time customer and will continue Technician explained the issue very well. Long time customer and will continue More

Refused to check the check engine light when brought in for routine maintenance. Told me I could make another appointment and come back another day. for routine maintenance. Told me I could make another appointment and come back another day. More

very ease to work with -- did a good job did the work when they said they would -- price was very good less than i thought when they said they would -- price was very good less than i thought More

Very transparent, honest and helpful. Answered all my questions. Helped figure out the best plan for myself. Awesome job! Answered all my questions. Helped figure out the best plan for myself. Awesome job! More

My car had a flat tire. Toyota was able to work me in to get four new tires with alignment within 3 and a half hours Toyota was able to work me in to get four new tires with alignment within 3 and a half hours More

Awful 2nd time I have had problems wont go back again tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my brakes was told it was $40 dollars to check my brakes when the website clearly states they offer multi-point inspections that cover brake inspections. Left my dashboard inside my car covered with dirty handprints, just had cleaned my car and my driver side floor mat was filthy and had footprints. I took pictures. Didn't get updates on where my vehicle was in the process or get my inspection video until I left the dealership. They didn't check my cabin filter inside my car either. Not sure what comes with a multipoint inspection but paying all the extras is crazy. The last time they rotated my tires but didn't balance them, then said I would have to pay $130 to balance them. Try to gouge customers for every dollar and can't even take care of my car and clean the inside of it. I will have to find another place to take my Toyota 4runner somewhere else. Can't even trust Toyota dealership to do an inspection and courtesy check on my brakes. More

There was a rattle in the drivers door of my 2024 Rav 4. Justin and especially the technician listened to my concerns, took a test drive with me and fixed the issue. I really appreciated the time and effo Justin and especially the technician listened to my concerns, took a test drive with me and fixed the issue. I really appreciated the time and effort that went in to find and fix the problem. More

Polite, prompt service. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. More

Spent $1,200 at least give me a free tire rotation. I could’ve gone to a different place for way cheaper. I will try a different place for my other 4 cars when it’s time to change the fluids next time. I could’ve gone to a different place for way cheaper. I will try a different place for my other 4 cars when it’s time to change the fluids next time. More