Toyota of Des Moines

The dealership was very clean and everyone we were in contact with were very nice and polite. My husband is an extremely picky person, he didn’t want anyone removing any stickers or cleaning or washing t contact with were very nice and polite. My husband is an extremely picky person, he didn’t want anyone removing any stickers or cleaning or washing the Rav 4 I just purchased. Derek was super abiding and very courteous of my husbands requests. That was super helpful for that could be a make or break deal in my husbands eyes. Derek’s daughter has a RAV4, like the model I just bought. When he was showing us the vehicle, I had some questions that he could reference his daughters experiences. That was very helpful and good to know info. We are not from Iowa and Brandon was good at the requests of my husband. He was very informative when we had question about businesses or restaurants. He even looked up directions for us. That was nice. The gentleman that gave me a button and gauge tutorial (I apologize I can’t remember his name, I think his name was Justin) He was very nice and patient. Not ever having the new modern gadgets vehicles have today, I knew nothing about what they do or how they worked. He was very patient and explained things in a way that was understandable. He also told me where you could go to find out more information about it. That was extremely helpful. When I was waiting at my truck for husband to return from a test drive, two of your employees came over to me to ask if I have been helped, that was nice! Overall we had a great experience. Most of all I love my new Rav 4 Thank you Joyce One question: I went to install the cargo net and I didn’t see any hooks to hang the net on. Looked on line and it just said “install provided hardware” I looked elsewhere in the vehicle but failed at finding any. Could you please give a heads up on where they may be? Thank you More

Polite professional and knowledgeable. Very well organized and efficient. Would definitely recommend to friends. Thank you! Very well organized and efficient. Would definitely recommend to friends. Thank you! More

We were given all the attention and information needed throughout the process of selecting and purchasing our vehicle. throughout the process of selecting and purchasing our vehicle. More

Highly friendly,knowledgeable Great service! !would recommend Toyota to family and friends!!😀 Šuvić Family Thank you !would recommend Toyota to family and friends!!😀 Šuvić Family Thank you More

Dealer ok but Toyota corporate is not focused on the customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. customer ordered a Tacoma over a year ago still don’t know if or when I’ll get it. More

They took extra effort to find the problem. I appreciated the loaner car. Good job I appreciated the loaner car. Good job More

1 star for giving my cell number out to a third party. This is 15 words. This is 15 words. More

I’ve always loved Toyota of Des Moines. Friendly staff and great atmosphere and free donut and coffee! This visit, my service advisor kind of rushed me and didn’t really hear me out. I’m su Friendly staff and great atmosphere and free donut and coffee! This visit, my service advisor kind of rushed me and didn’t really hear me out. I’m sure it was an isolated incident. More

Service was what I expected and in the time I expected. Appreciate the good service. Appreciate the good service. More

Always a great experience with Toyota of Des Moines. Shout out to PJ and Ryan for a seamless lease trade. Shout out to PJ and Ryan for a seamless lease trade. More