Toyota of Des Moines

Good customer service and keep their appointment on schedule which helps with the overall customer experience schedule which helps with the overall customer experience More

We found a good deal on a used CRV! Enjoyed working with Toyota of Des Moines on this vehicle purchase. Enjoyed working with Toyota of Des Moines on this vehicle purchase. More

Could do better. Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I Feel like I always have issues with my car leaving Toyota after services are done with my car. Never use to have issues with it but not every time I get it serviced their something wrong afterwards. Also sometimes the service provider are always grumpy and rude. More

There was an utter breakdown in communication. Things were not said on a previous meeting that resulted in lots of confusion and an end result that was not satisfactory. No one's seemed to be will Things were not said on a previous meeting that resulted in lots of confusion and an end result that was not satisfactory. No one's seemed to be willing to do anything other than say I'm sorry but here are the 2 options. Both being not acceptable. I ended up going with option B because I wanted to be done with the dealership and just gone from there. Will not be recommending this dealer. More

Excellent follow up and very knowledgeable about all questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I questions I had. When Shane and others didn’t know the answer they found it out quickly. Had one issue with wipers that was quickly resolved, and I was very happy with this. I did have another issue with paint chipping on wheels which took 2 weeks to get a response on, and I had to follow up 3x to get an answer, so that was a little frustrating. It is getting resolved now. Overall I am much happier with Toyota of Des Moines vs my dealer I fired in Ankeny Bob Brown GMC. They were very inconsistent with follow up and stuck it to me when I had an issue that ONStar rep inaccurately diagnosed as needing dealer attention. Keep up the good work and you will have a customer for life. I’ve spent $75k on Lexus and 43k on Toyotas in the past month because of more confidence in the brand and the dealers. Trained professionals, reliable vehicles, and residual values are worth more. More

From the time you pull in and leave they keep you informed. They all seem well educated informed. They all seem well educated More

We agreed to terms for my purchase, and the sales man did a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general m a great job… Bookkeeping kind of jumped the gun which created a few minor problems for me.. But when contacted the salesman, his boss & the general manager stepped right up and rectified the problem.. I couldn’t be happier with the service.. JNT More

They were so nice explaining the problem, reasonable cost to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. to fix it, and they got me in right away, because it was a significant problem that suddenly popped up in an old car. More

I have always been pleased with the service department at Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service Toyota of Des Moines. The staff is courteous and thorough and keeps me informed of their progress when they have the vehicle in for service More

The people are very friendly and helpful. I've been a Toyota customer for a long time because of the people. I've been a Toyota customer for a long time because of the people. More