Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Des Moines
Grimes, IA
5,026 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site.
When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success:
#1: Treat every single person who walks through our doors the same way we would expect to be treated.
#2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here.
One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here.
We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**.
In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**.
Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation !
This is not an easy accomplishment considering that there are over 1200 dealers in the US alone.
That's ranking in the top 1% !
You would have to travel hundreds of miles before you would find another dealer of this caliber.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,026 reviews
June 11, 2024
Excellent service completed in reasonable time. Chris was able to answer all my questions.Definitely would recommend Toyota service. Chris was able to answer all my questions.Definitely would recommend Toyota service. More
by Mary Messler
Verified Customer
Helpful June 11, 2024
Service is always exceptional. They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need is an oil change, they don’t pressure me into doing additional services. Great team. More
by landersendvm
Employees Worked With
June 11, 2024
Polite, friendly, and fast. The shuttle was a big plus! Love my Toyota peeps in DSM! The shuttle was a big plus! Love my Toyota peeps in DSM! More
by bstanfel
Employees Worked With
June 11, 2024
Terrible customer service, they focus on the unnecessary things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the po things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the point then? I would not recommend this place to anyone, they focus on things that doesn't need to be replaced!!!! Go elsewhere!!!! More
by GRADAM94
Employees Worked With
June 11, 2024
There is a current recall on the airbag, surprisingly they sold the car without fixing or addressing the problem. And it was used as a reason why they can’t provide a certified sale. When I was picking they sold the car without fixing or addressing the problem. And it was used as a reason why they can’t provide a certified sale. When I was picking up the car I was just trying to inquire about the mat at the back, the big fat guy in charge responded indignantly with a great disdain. More
by ARCOFGRACE
June 10, 2024
Waited almost a year and a half for car. I was miss informed about the lease terms. I was miss informed about the lease terms. More
by bunkersdave
Employees Worked With
June 10, 2024
Very accommodating I like the video inspections Fast service Like the car washes Thank you service Like the car washes Thank you More
by knicks1632
Employees Worked With
June 10, 2024
Didn't even have a reservation and they got me right in. Only took 45min for my oil change. Great Service Only took 45min for my oil change. Great Service More
by plarson33
Employees Worked With
