Toyota of Cool Springs

Courteous, quick service. Comfortable experience. Darryl made sure my questions were answered & that I was welcome there. The routine service was quick & convenient. It is obvious that the dealership Darryl made sure my questions were answered & that I was welcome there. The routine service was quick & convenient. It is obvious that the dealership values my business. More

Best car buying experiance to date This is the 4th vehicle I have bought from this dealership. I was extremely happy with my first purchase however I don't like dealing with car sales This is the 4th vehicle I have bought from this dealership. I was extremely happy with my first purchase however I don't like dealing with car sales people. I met Jeff when my daughter was buying her a 4runner. I like him so much that we decided to trade our car in for one as well. However we were going to wait a few weeks. Well we were in an accident that totaled my Tundra that I loved. So it forced us to buy a new one. I went right back to Jeff and ended up buying two a new Tundra and a new 4Runner. Jeff was want made this possible not pushy and for once I felt like the salesman was on my side. More

A good experience I set my appointments online and was on time. Darryl was a friendly and pleasant guy. He was quick to it asking if he could help in any other way. I d I set my appointments online and was on time. Darryl was a friendly and pleasant guy. He was quick to it asking if he could help in any other way. I did have a question about a feature on the car I'd never used. Although initially stumped like me, he researched the answer and got back with me. All pretty much within an hour or so. My experiences with Toyota of CS have always been good. Darryl was no difference. More

Always great service! Every time I have my car serviced at Cool Springs Toyota, I am always satisfied. My favorite service advisor is John who is so accommodating and pleas Every time I have my car serviced at Cool Springs Toyota, I am always satisfied. My favorite service advisor is John who is so accommodating and pleasant. More

60k maintenance DC was wonderful, helpful and patient. I changed my appointment a few times and he was very flexible. Called me promptly to tell me my car was ready a DC was wonderful, helpful and patient. I changed my appointment a few times and he was very flexible. Called me promptly to tell me my car was ready and moved cars so I could leave at ease. More

Service Advisor I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and I had my regular service appointment today for my car at Toyota of Cool Springs, TN. and the service advisor John Kuykendall was very professional and excellent in taken care of my car and any need that arose during my service visit. More

Professional and fair The service was fast and professional. The Sales team was professional and efficient. A very positive experience. They addressed questions and conce The service was fast and professional. The Sales team was professional and efficient. A very positive experience. They addressed questions and concerns clearly and with industry knowledge. More

The coffee was good Waited a few months for them to resolve some issues before writing this, but still nothing so here goes. First, the buying process is brutally long Waited a few months for them to resolve some issues before writing this, but still nothing so here goes. First, the buying process is brutally longer than it needs to be. Even with pre-filling out most of the credit forms, personal info, etc, we were there several hours (as in 5). Next, they had the wrong VIN on the paperwork so we had to go back to fill it all out again a few weeks later. Do you think they had it all ready and waiting on us since it was their mistake and a major inconvenience? Nope! Lastly, there were 2 LARGE scratches on the passenger door which was discovered when we got home. After being told they would coordinate with the body shop to fix it, we are still waiting (even after calling back to remind them.) Oh, and 2 months later, we still don't have a permanent license plate. I will add that both Jeff and Dallas were very pleasant to work with and Jeff is in the process of helping to resolve the issues above. However, if you have another dealer option that's convenient, and they have the vehicle you want, definitely go there first before heading here. More

Fast and professional Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less Needed routine maintenance performed on our Camry. Chris was friendly, professional, efficient. The work was done quickly and I was in and out in less than an hour. More

Only great people make companies great Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have al Kenny Norton was the Service Advisor I dealt with when I brought my car in for service and new tires. Have dealt with Kenny Norton before and have always admired his knowledge of servicing cars and follow through. More