Toyota of Cool Springs

Out of this world service for out of town buyer! I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No hig I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No high pressure or gimmicky sales tactics, just good ol customer service. I’m a repeat customer to this dealership, and would happily recommend Jeff personally. More

Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More

Perfect match Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up several possibilities at other dealers and showed me my options. I picked up the car at the Cool Springs Dealership 4 days later because it was in West Virginia! There was no pressure and I got a great deal. I highly recommend Jeff. If you go there, ask for him and tell them Dixie sent you! More

Jeff = Great Salesman Jeff was extremely helpful in purchasing our vehicle. We live almost two hours away and it took two trips to finalize the deal. Jeff stayed about an Jeff was extremely helpful in purchasing our vehicle. We live almost two hours away and it took two trips to finalize the deal. Jeff stayed about an hour over quitting time each night. Very polite and respectable as well. I would highly recommend Jeff for your auto needs. Good Job Jeff. More

Friendly and professional Before I even walked in the door I felt welcomed. Everyone at Toyota of Cool Springs was very helpful and friendly especially Jeffery Williams. He let Before I even walked in the door I felt welcomed. Everyone at Toyota of Cool Springs was very helpful and friendly especially Jeffery Williams. He let me pick and choose what I wanted to look at with only advice and recommendations. Never did I feel like I was pressured or swayed into looking into certain vehicles. He was very professional and down to earth with me. I would recommend Jeffery Williams to anyone that wants a pleasant experience while looking at vehicles. I look forward to coming back and seeing Jeffery Williams when I need my next car. More

Went the extra mile Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. T Alan was great. He really went the extra mile for me. I bought a used car but he treated me like I was buying the most expensive car on the lot. Thanks again Alan! More

Ease of Process Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership o Everything was rolling the minute I came in to close. Alan was enjoyable to work with and made the process fun! The Lifetime Warranty the dealership offered was a huge selling point for me. Thanks Alan :) More

Very accommodating Love my ride. Went in knowing what I wanted and with Michaels help found the perfect car for me even with my pickiness. He made sure that everything w Love my ride. Went in knowing what I wanted and with Michaels help found the perfect car for me even with my pickiness. He made sure that everything was perfect and ready to go. Simple experience and very accommodating to my busy schedule. More

The ONLY place I get my Tundra serviced. I always have my Tundra serviced at Toyota of Cool Springs. Jim was super helpful and knew his stuff. The service department is always busy but they a I always have my Tundra serviced at Toyota of Cool Springs. Jim was super helpful and knew his stuff. The service department is always busy but they always get me in and out on time. I recommend booking your appointment online. That seems to always make things go easy. More

Sales experience was excellent Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff w Alan did an excellent job throughout the process, beginning with prompt contact when I first showed interest through the website. The internet staff was very helpful and knowledgeable as well. Speaking with the finance manager, I believe his name was Chris, I felt well informed and reassured of my warrantee plan and coverage. The reason I deducted 1 star was due to the state of the vehicle when turned over to me. I understand I purchased a used vehicle, but my expectation was to still drive off the lot in a clean vehicle. All of the door jams had caked on dirt and grime, the center console had some type of liquid spilled down it, and there was a crumpled up paper floor mat under the driver seat (due to there being no floor mats in the vehicle). Basically you could just tell it hadn’t been detailed since it had been traded in, it wasn’t extremely dirty, but the crumpled floor mat under the seat was salt in the wound since the vehicle didn’t include floor mats, or a full set of rim covers (Alan told me a replacement had been ordered, so hopefully I will have a full set when I pick up the tag, though when I looked at them one is heavily damaged and I’ll probably want to replace it as well). Pretty careless with a few details, but overall a great experience worth sharing. More