Toyota of Cool Springs

The Best Experience Ever I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a I always pay attention to how a salesperson approaches me. I was looking at cars on the showroom floor and I couldn’t help but notice that Alan had a very positive style of communication. I purposely asked him to help me and explained my very specific situatiion regarding a potential purchase that would involve trading a 2017 car from anther dealership. He was extraordinarily helpful and I left the dealership that day feeling a sense of trust toward Alan. I researched everything that night and the next day I returned and asked to see Alan again. Alan worked to help me get a deal that left me feeling valued and respected as a Cool Springs Toyota customer. I bought a 2018 Toyota Camry Hybrid XLE and the service I received from everyone was flawless. Sona, the finance manager, was knowledgeable and also made me feel valued as a customer. I was so happy with my experience that I asked to meet with the owner of the dealership. After meeting the owner, it was obvious to me that the positive attitudes I experienced clearly started at the top of the organization. And a special thank you to Dena in management. Alan, Cool Springs Toyota is lucky to have you as part of the team. Thank you again! More

As good a buying experience as I've had I've bought 25+ vehicles over my lifetime and my recent experience with Jeff Williams at Toyota of Cool Springs was as pleasant as any and better than I've bought 25+ vehicles over my lifetime and my recent experience with Jeff Williams at Toyota of Cool Springs was as pleasant as any and better than most. It took two trips over a 6 week period because my wife and I were having a hard time deciding on exterior/interior color combinations for a Highlander Ltd. Plat. (My complaint would be directed at Toyota Mtr. Corp for apparently not making Ltd. Plat. in Predawn Grey Mica with Almond interior which would have been our first choice.) When we decided to make a purchase I e-mailed Mr. Williams with whom I had worked on my first trip and he called me back. I told him what we were interested in and to see what he could find and he came back with a few which were on the dealer finder site. I was more interested in one I had seen on the on-line Toyota customer site and had located on a dealer's site, gave him the info and he was able to find the vehicle and that it was available. He didn't find it originally on the dealer's finder because of a communication mix-up on equipment I wanted. (I'm still waiting for my finder's fee - LOL) We went to the dealership, worked a deal which considering my research I felt was fair to both the dealership and me, Toy of CS worked out a swap and Mr. Williams went himself to swap the vehicles, returned and had the Highlander detailed, gave us the vehicle tutorial, and we were out the door with our new Highlander 9 hours after contacting Mr. Williams, and that included 3 hours drive time to go and get the vehicle. Mr. Williams made the process enjoyable because of his friendly, low-key approach. Perhaps it's because both of us are retired public servants (in very different fields) but I felt a connection, he clearly is a people person who genuinely wants to help you with the car-buying experience. I would recommend Jeff Williams to anyone looking to buy a new Toyota. I must add that my brief interaction with Denzel Petway was most enjoyable and that Fernando Nunez, my finance/closer person, was the least pressure encounter I have had during that process in a long, long time. We will see how the service dept. is in a few miles. Hopefully my impression there will be as positive as sales. From the buying experience it appears the Toy of CS is not the typical large dealership, and that's a good thing. More

Easy, relaxed, friendly Jeff Williams helped us out from start to finish. He was friendly, honest, and made the process so easy. There was no pressure and he was the best to Jeff Williams helped us out from start to finish. He was friendly, honest, and made the process so easy. There was no pressure and he was the best to work with. Not only did he listen, he worked with us without being pushy. We had a lot of laughs and good conversation during the process, too! I highly recommend working with Jeff. More

Service was fabulous. Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! Took my Highlander in for it’s first oil change/service. I was in and out on a Saturday morning in under an hour. Fast, courteous service! More

Toyota 4-Runner Buying Experience We were looking for a 4-Runner and Jeff was exceptional. He wasn’t overbearing and answered all our questions. He worked with us until we had a deal w We were looking for a 4-Runner and Jeff was exceptional. He wasn’t overbearing and answered all our questions. He worked with us until we had a deal we could live with. More

5 Star Service Jeff has been so helpful in my car search!! Jeff is very knowledgeable and professional, but at the same time makes you feel welcome! If you are Jeff has been so helpful in my car search!! Jeff is very knowledgeable and professional, but at the same time makes you feel welcome! If you are looking to purchase a vehicle contact Jeff, you will not be disappointed. More

Great customer service! Jim Giles helped us find the perfect car for our daughter who is going off to college. He was super patient and helpful in understanding her concerns. Jim Giles helped us find the perfect car for our daughter who is going off to college. He was super patient and helpful in understanding her concerns. It's been the best car shopping experience we have had! Thanks Jim! More

Amazing customer service John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to John was prompt in greeting me as I pulled into the dealer. He had my vehicles information and my oil change paperwork started before I even got in to where his desk is located. We discussed the services my vehicle needed due to the miles and the way I use my vehicle. They had my service done in record time and I even paid from my phone when I was ready to leave. Thank you John and Everyone at Toyota of Cool Spring for another great experience. More

Great experience getting a used vehicle I needed a car to replace my ailing impala. After one online request for a quote, the dealer internet guy called me and set up with Jeff Williams a I needed a car to replace my ailing impala. After one online request for a quote, the dealer internet guy called me and set up with Jeff Williams and Jeff took care of me. Very smooth, relaxed, professional experience with everyone at the Toyota dealership ... and i wasn't even buying a Toyota. They really seem to want to welcome customers there and I'm sure I'll be back. More

Jeff Williams I can't say enough about my experience with Jeff. Though I did not ultimately purchase a car, Jeff's kindness and professionalism made for a pleasant I can't say enough about my experience with Jeff. Though I did not ultimately purchase a car, Jeff's kindness and professionalism made for a pleasant experience. When I decide the time is right to buy a new SUV, it will be from Jeff. More