Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 957 reviews
July 02, 2018
Great every time! Donna has been my advisor for years, always does an outstanding job! She gives good advice without being pushy and is always friendly and professional Donna has been my advisor for years, always does an outstanding job! She gives good advice without being pushy and is always friendly and professional! More
by Bull T
June 30, 2018
Repeat customer We bought a truck from Jim at Toyota of Cool Springs eight years ago and knew that when we decided to upgrade to a bigger truck, Jim would be who we w We bought a truck from Jim at Toyota of Cool Springs eight years ago and knew that when we decided to upgrade to a bigger truck, Jim would be who we wanted to deal with. Jim is fair, friendly and very customer oriented. More
by Kevin37220
June 27, 2018
Beware of Service Department! I brought my 2018 Camry in on a Tuesday and was told to bring back on Thursday by Joe that Steve was gonna somehow get my roof fixed under my extended I brought my 2018 Camry in on a Tuesday and was told to bring back on Thursday by Joe that Steve was gonna somehow get my roof fixed under my extended warranty. I bring my car in on Thursday and when they're finished I get hit with a $483 bill that I had to pay to get my car back. The problem is back and my 483 is gone and the $1650 extended warranty I purchased is not worth crap. More
by Rick B
Employees Worked With
Joe/Lino
June 27, 2018
First Visit I recently went in for my first oil change at Toyota of Cool Springs. I moved here almost a year ago from MO where I worked at a Toyota Dealership. Th I recently went in for my first oil change at Toyota of Cool Springs. I moved here almost a year ago from MO where I worked at a Toyota Dealership. The service department was clean and the staff were friendly. Due to how busy they were, I was going to have a little bit of a wait ahead of me. They didn't pretend it was going to be immediate and made me aware of a realistic wait time (which I appreciated!). The service took less time than they had anticipated, and it was a smooth process. Plus, they even detailed the exterior of the car which is something my old dealership didn't do for service customers! That was definitely a nice surprise! Everyone was friendly, but my Service Advisor, Chris Wilson was a fantastic guy! He was friendly, efficient, and effective! The Service Manager Jordan Schenk introduced himself to me as well. He was also extremely friendly and that helped make it feel like an extremely welcoming atmosphere. My wife and I will be bringing our vehicles to Toyota of Cool Springs going forward for all of our vehicular maintenance and repair needs, and Chris Wilson will definitely be our go to guy! More
by ToyotaTony
Employees Worked With
Jordan Schenk, Chris Wilson
June 26, 2018
Not Willing to help The used car I was looking at was over priced, and they would not budge on price. They could have sold it to me for what I offered, and still made a The used car I was looking at was over priced, and they would not budge on price. They could have sold it to me for what I offered, and still made a profit, but they was not willing to work with me! More
by JohnC
Employees Worked With
June 25, 2018
Jeff Williams I have had a really good experience shopping for my first car. Jeff has been very helpful and friendly. He answered all questions I have had. I would I have had a really good experience shopping for my first car. Jeff has been very helpful and friendly. He answered all questions I have had. I would certainly recommend Jeff to my friends. More
by marimona
Employees Worked With
June 25, 2018
Jim Gile treated me like family When it was time to buy a car, I wanted to work with Jim because of how he has taken such good care of my family in our car purchase decisions in the When it was time to buy a car, I wanted to work with Jim because of how he has taken such good care of my family in our car purchase decisions in the past. He did an excellent job helping me find my 2015 Rav 4. He was thorough and clear about the features of the car and the process for purchase. What existing issues there were with the the car were taken care of during the sales process or shortly thereafter, and I can't thank him enough for his time and care with me. When my brother is ready to buy his new car, I will send him over to Jim. I know he'll be in great hands. More
by GM
Employees Worked With
June 23, 2018
salemanship I had a pleasant car buying time with Jeff Williams. He was very patient with me, while explaning what all the 2018 camary had to offer me. He's a gr I had a pleasant car buying time with Jeff Williams. He was very patient with me, while explaning what all the 2018 camary had to offer me. He's a great car dealer. I'll recomend him to anyone looking to buy a car. He has a great personality. It was a pleasure to have met such a courtieous and knowlegeable man as Jeff Williams. More
by Ernestine Kidd
Employees Worked With
June 22, 2018
Above and Beyond Not only were Jeff and the "paperwork" folks easy to deal with, they provided service above and beyond any I've ever received form a car dealership. Not only were Jeff and the "paperwork" folks easy to deal with, they provided service above and beyond any I've ever received form a car dealership. The emission certification expired while we were awaiting the DMV to send the new plates. Jeff came to my house, picked up the car, took it to be tested, and the dealership paid the fee, then he returned it washed to my house. This was almost three weeks AFTER I purchased the vehicle. Outstanding. Thank you. More
by rratliff
Employees Worked With
June 22, 2018
Excellent customer service Excellent family atmosphere and great help and undevided attention to details . The process was smooth and effortless. We will be back to purchase mor Excellent family atmosphere and great help and undevided attention to details . The process was smooth and effortless. We will be back to purchase more vechikea . We will recommend to our friends and family . Thank you Toyota . More
by Nikibh
