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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

August 15, 2018

Jeff is the man! Jeff, is easy to work with. He was more than willing to accomadate any request(with in reason), he was fast, courteous and respectful. Jeff likes to More

by Ragan
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Toyota of Cool Springs responded

Ragan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Aug 27, 2018 -

Toyota of Cool Springs responded

Ragan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 11, 2018

Recent oil change Rycine was very helpful on my last visit. He greeted me at my vehicle and greeted me by name. He explained the process of checking in and what to expe More

by 16tundra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Burke , John Kuykendall , Donna Klepper, Jim Kreger
Aug 27, 2018 -

Toyota of Cool Springs responded

16tundra, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

Aug 27, 2018 -

Toyota of Cool Springs responded

16tundra, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

August 05, 2018

Satisfy buying experince Looking and purchasing a car is never on top of the fun list but my experience at Toyota of Cool Springs was a good. I am enjoying my new Camry and I More

by From Muletown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Toyota of Cool Springs responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2018

Exceptional service Service is always consistent with my advisor. He takes the time to know me and my family in order to better know the needs from my vehicle. More

by RitaC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DC Baker
Aug 27, 2018 -

Toyota of Cool Springs responded

Hi Ritac, we are very happy to have provided you with such a positive experience! We hope to see you soon!

August 01, 2018

Jeff made a painful experience hassle-free I had a 2001 4Runner with 170,000 miles on it. I found Jeff and Toyota of Cool Springs through the Costco Auto Program. I gave Jeff my budget, told hi More

by yotafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Toyota of Cool Springs responded

Yotafan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 30, 2018

Great sales person Tory was a pleasure to work with, no pressure, no bull, just gave us the best sales experience we have had in long time. Have already given his name t More

by perk43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson
Aug 27, 2018 -

Toyota of Cool Springs responded

Perk43, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 29, 2018

Beyond expections Ask for Yuri! COOLSPRINGS is THE ONLY PLACE TO BUY A TOYOTA and YURI is the BEST!! Absolutely the BEST -YURI went over the top above and beyond to take care of me. More

by Christy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Toyota of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

July 27, 2018

Very good service Went in for simple maintenance. They did a full inspection. They did what was requested and they did not do what I instructed them not to do. They More

by Franklin resident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Aug 27, 2018 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

July 26, 2018

Have Tundra, XB, and Prius from here. Vehicles Tundra, XB, and Prius running great. But the difference for us is the care service manager Darryl Caruthers continually displays in his work. More

by Raymond3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
Aug 27, 2018 -

Toyota of Cool Springs responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 24, 2018

Great place to buy a car. Worked with Greg and Trey. They were great helped me understand everything and worked on finding the perfect car at the best price. Thank you! More

by PLUMRAv4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cole
Sep 07, 2018 -

Toyota of Cool Springs responded

Plumrav4, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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