Toyota of Cool Springs

Sienna family happy Alan searched from Franklin, TN to Florida to help us find our new family van with all the requested features in the right price range. The only thin Alan searched from Franklin, TN to Florida to help us find our new family van with all the requested features in the right price range. The only thing he didn't get right was the color of the van, but now that I'm in the blizzard pearl van I love it. Alan doesn't paint the Vans he just finds the right van for you! Thank you for your service More

A great experience Jim was a very helpful sales rep through the entire process. I found him to be patient and receptive to new ideas from beginning to end. Jim was a very helpful sales rep through the entire process. I found him to be patient and receptive to new ideas from beginning to end. More

Buying a used car Carlos took great care of us from the first phone call, to driving off the lot. Knowledgable with features and financing. He showed us multiple vehicl Carlos took great care of us from the first phone call, to driving off the lot. Knowledgable with features and financing. He showed us multiple vehicles and spent the time to help us narrow down the best vehicle for us. More

Great car Dealer ship was very helpful in finding the exact vehicle I was looking for even the salesperson went the extra mile to get the car I wanted Dealer ship was very helpful in finding the exact vehicle I was looking for even the salesperson went the extra mile to get the car I wanted More

General Maintenance Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point that’s why i always look for him to help me on my service visits. More

Ten PLUS Exceptional Service! Our salesman, Viktor, has always been very friendly, helpful, knowledgeable, supportive, and humorous. This was our eighth Toyot Exceptional Service! Our salesman, Viktor, has always been very friendly, helpful, knowledgeable, supportive, and humorous. This was our eighth Toyota purchase. We know what we like in a great quality car. Trey, did a fabulous quick job on the financial aspect of completing the job. Thank you, gentlemen! Martha Riggs More

Perfect—Mr. Edmonson is great. Mr. Edmonson was great. I’m a very demanding customer when I buy cars. He greeted me when I first came in. He showed me every variety of 4Runner on th Mr. Edmonson was great. I’m a very demanding customer when I buy cars. He greeted me when I first came in. He showed me every variety of 4Runner on the lot, helped me pick a set of wheels/tires, helped me decide on a lift kit for the 4Runner, and then had a great/competitive back and forth with me haggling over price. The price was my biggest sticking point, but he stayed with me for about two hours and convinced me it was totally worth it. I just picked up the car tonight and he was right—love the 4Runner. The same day I bought the car, I actually went to Nashville Toyota North in Rivergate first, then to Beaman Toyota downtown, then finally to Cool Springs. The prices were comparable at all three, but something about the Cool Springs visit was just right for me. I’ll be back to Cool Springs for future vehicles, and Mr. Edmonson is the reason. I also don’t usually do these types of surveys unless they’re accurate—I really mean the five stars I’m putting down at the bottom of this survey. Tremendous guy. More

AMAZING and HONEST Greg cole was amazing and made me feel welcome, he worked so hard to get me in a brand new and he fulfilled his mission.. Greg cole was amazing and made me feel welcome, he worked so hard to get me in a brand new and he fulfilled his mission.. More

A dealership to cherish When I needed to get a high quality used vehicle to purchase for my son, my choice was a Rav 4. When I thought about where I wanted to purchase a hi When I needed to get a high quality used vehicle to purchase for my son, my choice was a Rav 4. When I thought about where I wanted to purchase a high-quality used car, I immediately thought that Toyota of Cool Springs would be the place for me to go. I thought this because of my previous outstanding experience when I purchased a new 2018 Camry with the help of Alan Richardson. I had a fantastic experience with that new car purchase and my expectations were met with this used car purchase. Everyone at Toyota of Cool Springs treated me with respect and made me feel like I was their only customer. Alan Richardson once again proved he is a professional that takes pride in his work and his reputation. I will always purchase my vehicles from Toyota of Cool Springs. On a final note, I want to compliment General Manager Kris Krabill for his personal attention He made sure I was happy with the excellent deal I was offered. More

Very professional dealership with dedicated employees. This is a very professional and well run dealership with dedicated and gracious staff. The waiting area is filled with luxurious and comfortable seat This is a very professional and well run dealership with dedicated and gracious staff. The waiting area is filled with luxurious and comfortable seating the likes of which I have not seen in Lincoln, Cadillac, and even Jaguar and Mercedes dealerships. And, in contrast to the latter two manufacturers, Toyota of Cool Springs is completely without the pretense. My salesman Jim Gile is totally professional, likeable, and a veteran of this dealership with 16 years of solid experience. His product knowledge especially impressed me because with having purchased more than two dozen new cars in the past, I have encountered all sorts of sales people, some good and some quite inept. Jim quickly realized that I was not interested in playing games with numbers and immediately located exactly what I was interested in at a Kentucky dealership 230 miles away and offered a purchase price on this 2019 Toyota 4-Runner Limited which virtually eliminated any desire on my part to shop further. The result was a quick and enjoyable sales experience. That's professionalism! More