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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

February 13, 2019

Great experience Fred and George were great. Would recommend them to everyone their service was great and made my experience easier! Come see them and buy, they will More

by Mr. York
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Feb 16, 2019 -

Toyota of Cool Springs responded

Hello, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! Take care!

February 10, 2019

Great experience Frederick was so helpful and made the whole process seamless. Thank you for helping us with the purchase of our new car. We will definitely recommend More

by gdicarlo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Feb 11, 2019 -

Toyota of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. If you're ever in need of more help, please let us know! We hope you have a great day!

February 07, 2019

Excellent Customer Service Both Frederick and Greg provided excellent customer service, moving things along and taking into consideration certain time constraints we had. My mo More

by roryq77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Feb 11, 2019 -

Toyota of Cool Springs responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

February 06, 2019

Great experience. I was out the door in two hours. You can’t beat that for service. It was a very satisfactory experience. I was very happy with the purchase. More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Shuman, Frederick Edmonson
Feb 11, 2019 -

Toyota of Cool Springs responded

Hello, thank you for taking the time to share your thoughts! We're so pleased to hear that everything was completed quickly and to your satisfaction. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 04, 2019

Sienna family happy Alan searched from Franklin, TN to Florida to help us find our new family van with all the requested features in the right price range. The only thin More

by Sienna15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Toyota of Cool Springs responded

Sienna, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

February 04, 2019

Great experience! We had a great experience at Toyota of Cool Springs! Frederick was super friendly and knowledgeable. He clearly explained all of our buying options an More

by Jdeprie3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Feb 06, 2019 -

Toyota of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

February 03, 2019

A great experience Jim was a very helpful sales rep through the entire process. I found him to be patient and receptive to new ideas from beginning to end. More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhett Wallace
Feb 06, 2019 -

Toyota of Cool Springs responded

Hi Jeff, we're very happy to hear Jim was able to provide you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

January 31, 2019

Buying a used car Carlos took great care of us from the first phone call, to driving off the lot. Knowledgable with features and financing. He showed us multiple vehicl More

by Huncsmit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Toyota of Cool Springs responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

January 26, 2019

General Maintenance Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point More

by sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2019 -

Toyota of Cool Springs responded

Sunny, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 26, 2019

Great car Dealer ship was very helpful in finding the exact vehicle I was looking for even the salesperson went the extra mile to get the car I wanted More

by Jimmy 1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Jan 30, 2019 -

Toyota of Cool Springs responded

Jimmy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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