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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

May 20, 2019

Great Service I utilized the Navy Federal Buying program for my purchase. My buying experience was great, there were no games or gimmicks. Positive experience all More

by Jalicia21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Toyota of Cool Springs responded

Hello, thank you for taking the time to let us know about your positive purchasing experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

May 19, 2019

Thank you Jim Jim was friendly and helpful from our first visit to look until we drove the new truck off the lot. He found the options I was looking for at a deale More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Toyota of Cool Springs responded

Craig, we're happy to hear you had such a positive experience with Jim. If you have any further questions, please don't hesitate to reach out. Take care.

May 14, 2019

Best Toyota Experience Frederick was very patient and super helpful! He took the time to explain everything about the car and the finances in detail. He made the experience More

by Raz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
May 15, 2019 -

Toyota of Cool Springs responded

Raz, thank you for your great feedback! Our team here at Toyota of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 14, 2019

Awesome! I was very impressed with the salesman (Frederick Edmonson) and I appreciate the way he treated me as a customer. He was very helpful and went out of More

by fast&furious1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
May 15, 2019 -

Toyota of Cool Springs responded

Hello there, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2019

Josh was awesome We bought a used car from Josh and he was great. He was very efficient and made the purchase go quick and easy. We had a little issue on the vehicle More

by Chutchins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Epley
May 15, 2019 -

Toyota of Cool Springs responded

Congratulations on your new car. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a wonderful day.

May 10, 2019

Excellent service and very efficient sales process. Carlos was fantastic. Very responsive, friendly and no-pressure sales process. Had my new car ready and out the door within 2 hours of reaching an a More

by Egord58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2019 -

Toyota of Cool Springs responded

Hello, your satisfaction is our top priority. We look forward to your next visit! Take care!

May 06, 2019

Good experience! Dealership was friendly, clean and no-pressure. Josh was especially accommodating and knowledgeable about Toyota’s lineup. Sale paperwork took some ti More

by NewCarFamily
Recommend Dealer
Yes
Employees Worked With
Josh Epley
May 07, 2019 -

Toyota of Cool Springs responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

May 06, 2019

Exceptional Service! Truly exceptional service! It is what keeps me coming back. It is also the reason my next vehicle will likely come from Toyota of Cool Springs. More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
May 07, 2019 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! We hope to be of service to you again in the future. Take care!

May 04, 2019

Customer for life This was the best car shopping experience I’ve ever had. I told Alan what I was looking for and my budget and he made it happen. From start to finish More

by DMitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Toyota of Cool Springs responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2019

Top of the Notch Dealership- 2019 highlander This is my 4th car purchased with in 3 years , with different dealership .. by far .. toyota of coolsping is the best of all . Jerri Miller was really More

by dwens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerri Miller
May 02, 2019 -

Toyota of Cool Springs responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

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