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Toyota of Cool Springs

Franklin, TN

4.7
930 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 930 reviews

February 25, 2024

Excelente servicio, siempre amables y atentos, Denis Gracias Hermano por tu ayuda siempre muy amable y servicial 👏👏👍👍🫡🫡 100% recomendado More

by Alfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Toyota of Cool Springs responded

Hola Alfredo, ¡estamos muy contentos de poder brindarte una experiencia positiva! ¡Gracias por la recomendación y que tengas un día increíble!

February 23, 2024

Denis was great. He helped me out with everything I needed and more. Being the first time I finance a vehicle I didn’t know what I was getting into but Denis laid eve More

by Juliogm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo 5 Stars
Feb 27, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

February 17, 2024

Alan "Superman" was kind and help me find the right vehicle close to my budget. Got a barely used truck and I'm happy with it. Thank you Alan ! More

by ginoacanessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Feb 23, 2024 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

February 16, 2024

Alan and the other guys at the dealership made a real effort to get me in this new (used) CR-V, despite less than ideal circumstances with my trade-in. I was in and out of the dealership in less than 5 More

by Bennett B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hun was knowledgeable and quick.
Feb 23, 2024 -

Toyota of Cool Springs responded

Hello Bennett, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

February 13, 2024

I was there for a service today and Alan went above and beyond to take care of me by getting me in a new vehicle! Love! More

by Rebeccagiselle.hair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adama Murriel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Toyota of Cool Springs responded

Hi, we're so glad that we were able to go above and beyond your expectations! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

February 13, 2024

I was very impressed with the staff and the treatment they gave us. They are truly awesome and set the bar high for all dealerships. More

by lumpylfb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2024

Denis is fantastic. Felt understood and listened too at the start, works very hard and was impressed with how fast he put me in front of what I bought. Highly recommend More

by samcincinnati1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 09, 2024

Highly recommend Dennis. He helped my daughter purchase her first car and she is so happy. More

by landskristina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Toyota of Cool Springs responded

Hello, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 05, 2024

I was in the market for a Ram 1500 valued at $42,450. I worked with the dealer Will. At first he seemed eager to help but then became scarce when I started working with him on a deal. Kept saying he was More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Toyota of Cool Springs responded

Hello Kyle, thank you for taking the time to bring this matter to our attention. Here at Toyota of Cool Springs customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. Please contact the manager’s office directly at (615) 656-5240 so we can address your concerns and rectify the situation to the best of our abilities.

February 02, 2024

Very caring and paid attention to details and my concerns. Very professional while also training another salesman. My car was ready quickly and the deal completed with out hours of time in the showr More

by Wdepaul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2024 -

Toyota of Cool Springs responded

Hello, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

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