Toyota of Cool Springs

Great service Any time I bring my Sienna in for service, I ask for John. He always takes good care of me and makes sure I get the best service. I would recommend go Any time I bring my Sienna in for service, I ask for John. He always takes good care of me and makes sure I get the best service. I would recommend going to see John to anyone who needs service on their Toyota. More

Easy Sunday Alan was on time, on his game and gave me the deal I was comfortable with. It was a stress free Sunday afternoon. I will be back in two years for a R Alan was on time, on his game and gave me the deal I was comfortable with. It was a stress free Sunday afternoon. I will be back in two years for a Rav4 More

Service on Avalon I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helpi I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helping me purchase a part. He took a picture of the part and walked me up to the Parts Dept. to facilitate my purchase. He also insisted on replacing a defective part on the car instead of gluing it. Service can't get better than this! More

Great people to work with! I truly enjoyed working with April - She knows her stuff!!! She answered every question I had or found out the answer for me. Great employee for your I truly enjoyed working with April - She knows her stuff!!! She answered every question I had or found out the answer for me. Great employee for your dealership!!!! More

New Car Buying Experience The thought of buying a new car had me stressed out until I went to Toyota of Cool Springs and was introduced to their Sales Associate, Jeff Williams. The thought of buying a new car had me stressed out until I went to Toyota of Cool Springs and was introduced to their Sales Associate, Jeff Williams. He was friendly, courteous, knowledgeable and had a no pressure approach that put me at ease and allowed me to focus on the right vehicle for me. With Jeff's help and the information he provided, I purchased a 2019 RAV 4 and credit him for making the experience so much more pleasant than I expected. I would recommend Jeff to anyone looking to purchase a new vehicle. I also found the other members of the Toyota of Cool Springs organization a very professional and friendly group and look forward to having my car serviced there. More

Positive buying experience Working with Pat Howard was a pleasure. He was thoughtful, knowledgeable and most importantly, treated both my husband and myself with respect. His Working with Pat Howard was a pleasure. He was thoughtful, knowledgeable and most importantly, treated both my husband and myself with respect. His attention to detail made the buying process go smoothly. More

Joe Fazio is the Best Service Advisor Thank you so much Joe Fazio for helping me get an appointment for my car service! When I leave my car at Toyota, I always trust it in the hands o Thank you so much Joe Fazio for helping me get an appointment for my car service! When I leave my car at Toyota, I always trust it in the hands of Joe Fazio and I know it will be taken care of promptly. He's the best. Thank you so much! More

2019 Highlander XLE Josh and I met at the dealership on a Saturday afternoon. He spent time with us showing us the difference between the Highlander Models. He also too Josh and I met at the dealership on a Saturday afternoon. He spent time with us showing us the difference between the Highlander Models. He also took us for a test drive of the highlander. Josh and I spent the next several weeks finalizing the the terms of our agreement. We had reached an agreement on a Blue Highlander, but at dealership changed to a Silver vehicle. They honored the same price. Stephen spent time pulling out the vehicles from the lot to see them side by side so we could finalize our choice, helped use with papers and then spent over an hour showing us the features and personalizing the vehicle to our phones so that we could receive value of the features immediately. Both men went beyond just service to us. I also visited Beaman Toyota and Rivergate Toyota but didn't receive any real interest in my purchasing a vehicle from their dealership. Toyota of Cool Springs was interested in my business, my needs and allowed me the time to make my decision. Yuri walked us through the final paperwork and has followed up with us understanding every sheet we had to sign to finalize our purchase. Thanks to Toyota of Cool Springs for helping me in this purchase. More

Great customer service! Josh went above and beyond with helping us find the right vehicle in our price range! Greg in the Finance department was very helpful and provided an Josh went above and beyond with helping us find the right vehicle in our price range! Greg in the Finance department was very helpful and provided an outstanding experience as well. More