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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

January 27, 2021

I dealt with Jim Gile, this is probably the best experience I've had buying a car, Jim went out of his way to make sure I had a positive experience. More

by J.Mattes2001
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Toyota of Cool Springs responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

January 26, 2021

Excellent experience, very helpful in every aspect of the buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. More

by Kris Hamid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Duvall, Tory Robertson, Andrew Wiggins
Jan 27, 2021 -

Toyota of Cool Springs responded

Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2021

I purchased my Toyota from the Toyota of Cool Springs dealership and have had all maintenance for my vehicle performed by the dealership. I always have been satisfied by the service and my experience wi More

by CDtoyotacustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
Jan 27, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2021

Kenny went above and beyond finding me exactly what I asked for! I would recommend him to anyone! Thankful for my experience at Toyota of Cool Springs! More

by aliyahmarie0906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Jan 27, 2021 -

Toyota of Cool Springs responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2021

We found a great deal on a 2018 Toyota Rav4 Hybrid. Our salesman, Kyle, was responsive and efficient making for an enjoyable experience in buying a used car. More

by ebga362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

January 26, 2021

Alan was great at responding to questions and helping us secure a great price for the Tacoma. We were not pleased at all with the rest of our experience. It appeared that the truck did not undergo the rig More

by brandyteeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Toyota of Cool Springs responded

Hello Brandy, thank you for taking the time to bring this feedback to our attention. If you would like to discuss your experience in more detail, please give us a call at (615) 567-7794 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

January 25, 2021

Very easy and straightforward to buy a car. The dealership were will to do what was possible to make the deal. Good range of new and used cars. Were always willing to do a test drive on every veh More

by Willwallace
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2021

Location was easy to find. Person I was to meet was ready to assist me s son as I arrived. Buying process was streamlined and I was able to purchase my new vehicle quickly. Kyle was great and everything went More

by george.r.mills
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2021

Kenny was fun to work with. He took a genuine interest in our family and was excited to get my son into his first car. He worked hard to get us a deal that we all felt comfortable with. Finance was straig More

by Pierz44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson, Kenny Eastman
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2021

Kenny was absolutely great to work with. He made this one of the best car buying experiences we have ever had. He was very knowledgeable, took the time to answer all our questions and was very low pressure. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Jan 25, 2021 -

Toyota of Cool Springs responded

Hi Bob, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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