Toyota of Cool Springs

Kenny made everything easy, from picking the right car for us, to helping us learn all the fabulous features. This is our fourth Toyota and expecting the same excellence in driving, safety, longevity, and for us, to helping us learn all the fabulous features. This is our fourth Toyota and expecting the same excellence in driving, safety, longevity, and customer service. Kenny got us started in the right direction. Love our new Toyota! More

Kenny made car buying an unbelievably smooth experience! He has so much knowledge and worked hard to get the vehicle we needed. Super personable and friendly! 100% would recommend him and the Toyota of Cool He has so much knowledge and worked hard to get the vehicle we needed. Super personable and friendly! 100% would recommend him and the Toyota of Cool Springs staff! More

Buying a car can be stressful. It's a big decision and a big investment, and more than ever there are a million details to try understand and keep straight. These guys are really great -- kind, sincere and big investment, and more than ever there are a million details to try understand and keep straight. These guys are really great -- kind, sincere and not pushy, which can be rare in this industry. It's a really nice store, too! Highly recommend. More

Kyle was the best! He made the stress of buying a new car feel like nothing. He went out of his way to make sure anything I might need was taken care of, even two weeks later! feel like nothing. He went out of his way to make sure anything I might need was taken care of, even two weeks later! More

This was the best dealer experience I've ever had. Thank you to Alan Richardson and the rest of your staff. I'm happy with the Costco deal you gave me and delighted with my new Avalon. you to Alan Richardson and the rest of your staff. I'm happy with the Costco deal you gave me and delighted with my new Avalon. More

We cannot say enough good things about the staff at Toyota of Cool Springs. Kenny worked tirelessly to see to every detail of our experience personally. He remembered everything we mentioned the first Toyota of Cool Springs. Kenny worked tirelessly to see to every detail of our experience personally. He remembered everything we mentioned the first time we looked at our Venza (even things we forgot about) and saw that each exceeded our expectations. He stopped frequently to break down what could have been a complicated, confusing process, and by the time we drove home, we were relaxed and have had no surprises nor regrets at all. Jeremiah also made finding the best financing program WAY simpler, easier to understand and straightforward. He patiently and clearly explained multiple options until he found us a deal with much better terms than we thought we could get. More

Alan Richardson did a super job getting us into our new Toyota Tacoma. I guess that's why his nickname is the "Superman!" But, seriously, he was so helpful and diligent about getting us the deal we asked f Toyota Tacoma. I guess that's why his nickname is the "Superman!" But, seriously, he was so helpful and diligent about getting us the deal we asked for, and never pressured us to get anything else. When our truck was finally delivered, we actually received several extras we weren't expecting. Alan definitely takes care of his customers! I should also thank Jason Skaradowski for taking care of all the paperwork and closing the deal.😊 More

I have been working with Toyota of Cool Springs since 1997 when I moved to Franklin. During that period, only the name changed. They have done great work, given help, given advice, and sold me cars si 1997 when I moved to Franklin. During that period, only the name changed. They have done great work, given help, given advice, and sold me cars since then. I have purchased about 4 cars during this period. The last car was with Jim Giles. He has become someone who will be my "go to" guy in the future. He listened, explained, was truthful, and let me know what could actually be done. I bought a 2021 Camry XSE based on his knowledge. Originally walked in to get info, on a Saturday. Returned on Sunday to finalize the deal. Delivery was Monday. Quite a nice weekend. More

Bought a new 2021 Rav4 Hybrid through Costco's auto buying program which is how we ended up at Toyota of Cool Springs. Since the dealership is almost three hours from our home, Jason Han made it easy buying program which is how we ended up at Toyota of Cool Springs. Since the dealership is almost three hours from our home, Jason Han made it easy to find our vehicle and provided great service when we went over to pick it up. We would do it again. More

This Dealership has always done right by me. I've brought my Tacoma in for service for over the past 5 yrs. Service has always been done right. my Tacoma in for service for over the past 5 yrs. Service has always been done right. More