Toyota of Cool Springs

Alan was very helpful and really good about communicating with me. He helped me to preorder a vehicle. with me. He helped me to preorder a vehicle. More

we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light came on. When we brought it in they told us we had to send it to VW to get a “software update”, and that was it. Brought it to VW, turns out it had a faulty idler belt and charcoal canister (no software update was needed). It cost us nearly $1k to repair. When asked if Toyota will help with cost - they said they wanted us to bring it back to them again and they’d fix it. Even though we already brought it to them and they sent us to VW… Now they claim they won’t help with any costs cuz they don’t trust the price of work and it’s not their fault because it wasn’t part of their safety inspection. Great way to treat a expecting family trying to get a safe car… More

Calton is very nice and helpful. His response is also fast. I just got 2025 camry and I’m very happy about it. His response is also fast. I just got 2025 camry and I’m very happy about it. More

I was impressed with the faculty and kindness shown as well as the quickness in getting the car I wanted to the dealership well as the quickness in getting the car I wanted to the dealership More

We can’t say enough about Alan, he was so helpful and made sure we were satisfied every step in the car buying process. We definitely will reach out to him for all our future vehicle needs! If you need a made sure we were satisfied every step in the car buying process. We definitely will reach out to him for all our future vehicle needs! If you need a car, give Alan a call, you will see the great service we received. More

Alan was knowledgeable, pleasant, patient, extremely helpful and provided exceptional service. I enjoyed working with him and am grateful to know I can reach out and he will be there with the answers I helpful and provided exceptional service. I enjoyed working with him and am grateful to know I can reach out and he will be there with the answers I need. More

It's has great customer service. The employees are very good about working on getting what you want. The employees are very good about working on getting what you want. More

Alan was very helpful in getting us the car we wanted. Will recommend him in the future Will recommend him in the future More

I had the best car buying experience with Carlton from Toyota of Cool Springs! He was so amazing and knowledgeable at helping me through this process. Highly recommend! Toyota of Cool Springs! He was so amazing and knowledgeable at helping me through this process. Highly recommend! More

I did my research in finding a highly rate dealer and sales professional. Alan Richardson did not disappoint, I went in with what I wanted and Alan was creative in not only matching the vehicle but the sales professional. Alan Richardson did not disappoint, I went in with what I wanted and Alan was creative in not only matching the vehicle but the financial requirements. If you are interested in a new Toyota or are in the market for a used vehicle you should reach out to Alan he will take care of you from beginning to end. Thank you Alan! Also shot out to Yuri in Finance, thank you for the quick paper work and #goarmy. More