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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

April 21, 2021

They are GREAT, especially Kenny. Everyone there was very nice & friendly. They care about the customer and bend over backwards to help get you in the vehicle you want. More

by GRANNYMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Apr 23, 2021 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 20, 2021

Wonderful experience Kenny was such a joy to work with,and my overall experience was amazing to learn what Toyota has to offer and to know the carry a lifetime warranty.Thanks More

by jmanery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tory Robertson, Kenny Eastman
Jun 15, 2021 -

Toyota of Cool Springs responded

Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

April 18, 2021

Alan was extremely friendly and helpful. He answered all of my questions and helped me understand the nuances between different vehicle offerings. Thank you, Alan, for fantastic customer service! More

by Denise W.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Toyota of Cool Springs responded

Hi Denise, thank you so much for your positive comments about Toyota of Cool Springs! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

April 17, 2021

I have bought two cars from Toyota of cool springs and I wouldn’t go anywhere else. Alan and Yuri are great. Efficient and effortless experience! More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Toyota of Cool Springs responded

Hello Angie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2021

We had a very pleasant experience with Kenny Eastman at Toyota of Cool Springs. All our questions were answered in detail. Our buying process was efficient. Kenny was very gracious, friendly and personabl More

by D & R. Hippensteel
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Apr 16, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kenny here at Toyota of Cool Springs! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

April 14, 2021

Jim helped my husband and I purchase our very first truck to get our business up and running. Jim was very knowledgeable, gave us all the information that we needed, helped us look at all of our options and More

by Jwagner
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

April 14, 2021

Great experience with Alan Richardson. Friendly / Knowledgeable about all things. He was easy to talk with and kept working to get the best deal for me. Ask him if he has learned to drive a stick shi More

by dkochtn
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

April 11, 2021

Great selection!! Answered all my questions about new Great selection!! Answered all my questions about new hybrid motor vehicles. Great test drive. Very helpful salesperson. Not impressed with financia More

by hankyjazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel in finance is terrible
Apr 12, 2021 -

Toyota of Cool Springs responded

Hello Hankyjazz, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

April 05, 2021

Kenny was wonderful to work with! He made us feel welcomed, was never pushy and I will recommend his services to anyone that’s in the market for a new car. #bestofthebest More

by Klara Z.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Apr 07, 2021 -

Toyota of Cool Springs responded

Hi Klara, thank you for your kind review; we are happy to pass along your comments to Kenny here at Toyota of Cool Springs! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

April 01, 2021

Very pleasant experience working with Alan! Told him my budget, what kinda vehicle I was looking for. He worked his super powers and got me what I wanted plus a lil more. Definitely earned my business goin More

by Kia Lover!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!

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