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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

June 01, 2021

The best salesman on the lot. Really did an outstanding job. He was very understanding and willing to work and even go over and beyond your expectation’s. More

by dhamer432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 28, 2021

Ken is a great guy. He was able to get me the vehicle that worked best for me. He was very professional and still felt like I was buying a car from a family member. More

by paulrackouski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
May 29, 2021 -

Toyota of Cool Springs responded

Hi Paul, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 28, 2021

Kenny Eastman is the very best!!! He worked so hard for me!!! I’m in love with my new car!! From the minute we walked in we were amazed at the friendliness and excellent customer service. More

by kefkovics
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
May 30, 2021 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 24, 2021

Our sales person, Alan Richardson was awesome! Definitely recommend him and the dealership. Great experience. We drove from Knoxville to Franklin to make the purchase, will be back for our next purchase. More

by Denaestesrn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
May 25, 2021 -

Toyota of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Toyota of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 22, 2021

Kenny and Kyle are so great! They guided me well through my process and made it real smooth. Even threw in free window tint!! I highly recommend these guys; masters at what they do, and genuinely happy to h More

by pdbohannon89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pruzina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
May 23, 2021 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 20, 2021

Kenny was great! Kept making sure we knew he was here for us and he was trying to get us to where we wanted to be. It was very assuring. I also could t recommend Toyota enough. The staff stayed well past clo More

by Healtobelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
May 21, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! If you have any further questions, please give us a call. We're always happy to help!

May 18, 2021

It’s been a while since I’ve bought a car and I wasn’t really looking forward to the experience. But I have the pleasure of working with Jim who was a complete joy to work with. He was kind and patient an More

by Mimi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
May 19, 2021 -

Toyota of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Toyota of Cool Springs!

May 18, 2021

10 stars!! Kenny is easy to work with, gets things done quickly and efficiently and has a great personality. Best car buying experience I have ever had. Highly recommend Toyota of cool springs and Kenny Ea More

by Liz
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
May 19, 2021 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kenny here at Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 11, 2021

Very pleasant experience. Alan is great. I’ll definitely be back. The entire process was quick, stress free and held at a very professional standard. More

by NowhereFast
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
May 12, 2021 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2021

Alan Richardson is so awesome and amazing at what he does for a customer. He listened to everything I wanted in a car and price. More

by oshawhaley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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