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Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
January 31, 2022
A complete train wreck of a service center. I've been in 8 times for check engine light and rough idle. 6 of those times, the check engine light came back on within 24 hours and 20 miles of leaving the dea 8 times for check engine light and rough idle. 6 of those times, the check engine light came back on within 24 hours and 20 miles of leaving the dealership. I did *everything* they recommended - Distributor cap & wires (why didn't you guys change the spark plugs - poor service). Valve job. Pressure sensors. $5,000 and 8 visits later, the latest was "Let's replace the complete exhaust system for $8500 and see if that fixes it". I'm sure it would. For $8500 you can put so many parts in it, maybe it will work. The service manager gives you a blank stare. The GM is a coward and won't meet with me. I just want it fixed right, and returned to me, not the "I turned a screw, looks like it worked, come and get it again!". Bunch of stupid xxxxxxx with tools. More
by matt55119
Employees Worked With
Brandon Jones
January 10, 2022
First of all the dealership had the car we were looking at but they had damaged it in the parking lot and had to fix it but presented it to us still damaged. Not a good look. Danny then proceeded to work t at but they had damaged it in the parking lot and had to fix it but presented it to us still damaged. Not a good look. Danny then proceeded to work the deal for us and appeared to be helping us, until we finished the deal and notice that he lied about price figures and failed to present that to us. So when the finance guy was approached about the issue he had no idea. Danny gave us a figure price for our trade in and then gave us over $2,000 LESS than what was agreed too. Since we already signed the paperwork his response was “you saw the paperwork. You signed the forms. This conversation is over.” The most rude and unprofessional and honestly down low and xxxxed up thing I’ve ever experienced in business. Would never tell anybody to buy from here and would have Danny fired and never work in customer service again if I could. DO NOT GO HERE. More
by Austin
Employees Worked With
Tory Robertson, Danny Sullivan
December 07, 2021
Alan and his team were AMAZING! He’s definitely earned the name Superman. The team was able to educate me about my car purchase, help me get the best deal and just generally made this tedious process an e the name Superman. The team was able to educate me about my car purchase, help me get the best deal and just generally made this tedious process an enjoyable one! I’d recommend them to anyone looking to buy. More
by Coti
December 06, 2021
I called and got Xiomara Carrillo "Z", told her what I was looking for, she said come down and let's look at what we can do. Set an appointment and head down there, we looked at used and I just wasn't imp was looking for, she said come down and let's look at what we can do. Set an appointment and head down there, we looked at used and I just wasn't impressed. The Z comes back with a new tundra offer that was impossible to give up, new truck and lowered my payments by almost $100 a month. She is Salesperson of the month and you will see why. She caring and listens to your needs without pushing the car you don't want on you. Z is not a typical salesperson, she is personable down to earth and thinks about you before a sale. She is knowledgeable about all of her products on the lot and accessories as well as any promotions and how to get you set up perfectly in your new ride. You'll be doing yourself an injustice if you don't call at set an appointment with her. More
by mr.braz2010
Employees Worked With
Xiomara Carrillo
December 05, 2021
Toyota of Cool Springs is unmatched in service, professionalism, and caring for the whole customer. My visit was not a standard “buy a new car” situation. I was dealing with mobilization issues, pa professionalism, and caring for the whole customer. My visit was not a standard “buy a new car” situation. I was dealing with mobilization issues, pandemic concerns, and generally being out of the loop from being isolated the past year. From the moment I talked to Alan Richardson at the beginning of the process, until I signed the final paperwork with Trey Wade, I was treated as a valued customer. My issues with a walker and mobility were handled with dignity and respect. My inability to be vaccinated and concerns about distancing were quietly and smoothly handled, I never felt demeaned or judged. When all points of the purchase were explained, and let’s face it, Toyota Tundras are not a hard sale, and we had all the information to make an educated purchase, Trey, with assistance from Jim Gile on the paperwork, worked his magic, and we left the dealership with a fair, honest, satisfactory experience that we won’t soon forget. I will never purchase a vehicle anywhere else. More
by Sherry L
November 28, 2021
Very fair and honest, our original salesperson was working with another customer when we arrived, but made time to check on us and introduce himself working with another customer when we arrived, but made time to check on us and introduce himself More
by g.schwank
