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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

January 23, 2023

Alan (Superman) was efficient and awesome. He worked out everything he could before I got there and made sure I had a great and pleasant experience More

by Jothany Haley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Toyota of Cool Springs responded

Jothany, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 19, 2023

Alan Richardson and Johnny Nuzzo are outstanding! They made the whole experience so enjoyable and fun. They are both so knowledgeable, helpful, patient and kind. They both are 5 stars in my book! More

by Kimcoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo
Jan 22, 2023 -

Toyota of Cool Springs responded

Hi Kimcoon, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 18, 2023

Business was straight forward. Everything as promised. I would recommend having as much of the paperwork as possible pre prepared to minimize time sitting around. More

by Rlcmpbll222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson, Kenny Eastman
Jan 20, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it.

January 17, 2023

Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! More

by Roza.smith80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kuykendall
Jan 19, 2023 -

Toyota of Cool Springs responded

Hi Roza, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2023

Kenny was extremely professional and helpful during the entire car buying experience and would recommend him to anyone More

by trentlulow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Jan 17, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

January 10, 2023

From ordering the truck to driving off the lot after delivery, Alan Richardson made the process as smooth as butter. Informative, helpful, communicative, diligent, and as cool as the other side of the p More

by Will T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Toyota of Cool Springs responded

Hi Will, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 07, 2023

I was a first time car buyer, and had a lot of anxieties and questions going into it. Jeff made the experience as stress free as possible, and made sure I understood every step of the process. I would recom More

by autumngbracey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 07, 2023

I was a first time car buyer and had a lot of questions going in. Both Jeff and Johnny were so helpful answering all of my questions and making the process as stress free as possible! There was no pressure More

by autumngbracey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 24, 2022

Kenny got the RAV4 in the trim & color I wanted at a reasonably priced for my budget. The dealership personal are very friendly and easy to work with More

by jdosd25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Dec 24, 2022 -

jdosd25 responded

My Christmas present to me this year

December 18, 2022

We purchased a vehicle from Jeff Williams at Toyota Cool Springs and to say he was amazing would be an understatement. We had recently gone through a very negative experience with another dealership so we w More

by bwally17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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