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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

November 28, 2022

I was extremely impressed With my whole experience With this dealership! I was so comfortable there. It didn't feel like a business, But rather visiting old friends.There team was great from start to fin More

by Shatchell64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Nov 29, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

November 18, 2022

Beautiful building, friendly staff, Kenny was honest and upfront about everything! Team worked with me to get a good deal! More

by seancory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
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Nov 22, 2022 -

Toyota of Cool Springs responded

Hi Seancory, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 18, 2022

Jeff Williams and Toyota of COOL Springs made car buying a pleasant experience. Jeff goes above and beyond to help his customers even AFTER the sale. The service department is also excellent. On a scale of More

by PSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 18, 2022

Jeff was congenial, Efficient, and well organized. I was very pleased with his service and I’m glad to give him the highest possible rating More

by morganmike1954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 14, 2022

Hunter did a fantastic job helping me pick the right Tacoma. His attention to detail and communication throughout the deal were superb. I was out of town for part of the process, but Hunter helped make More

by Patrickjathomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Toyota of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 12, 2022

Thanks for the outstanding service Mr. Kenny. I'll definitely return to purchase my car. More

by Jgf4674
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Nov 15, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 12, 2022

Jeff changed my life & was phenomenal to work with! He was patient listened to what I needed and got me a car before the holidays. This allowed me to see the family. Great personality and truly wonderf More

by Ashley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Toyota of Cool Springs responded

Hi Ashley, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 11, 2022

Jeff Williams helped us get the exact car we wanted much faster than average wait times in Nov 2022, the car was very competitively priced, and Jeff was NOT pushy on upselling us on anything. There was zer More

by Oc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

November 07, 2022

Kenny and the team are so great to work with. They made the car buying process easy! More

by ckampe31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Nov 10, 2022 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 05, 2022

It was a very pleasant experience. All the staff was helpful and knowledgeable. I would recommend this dealership to anyone. More

by Rburris142
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Nov 10, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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