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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

January 09, 2023

From ordering the truck to driving off the lot after delivery, Alan Richardson made the process as smooth as butter. Informative, helpful, communicative, diligent, and as cool as the other side of the p More

by Will T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Toyota of Cool Springs responded

Hi Will, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 07, 2023

I was a first time car buyer, and had a lot of anxieties and questions going into it. Jeff made the experience as stress free as possible, and made sure I understood every step of the process. I would recom More

by autumngbracey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

January 07, 2023

I was a first time car buyer and had a lot of questions going in. Both Jeff and Johnny were so helpful answering all of my questions and making the process as stress free as possible! There was no pressure More

by autumngbracey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 24, 2022

Kenny got the RAV4 in the trim & color I wanted at a reasonably priced for my budget. The dealership personal are very friendly and easy to work with More

by jdosd25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Dec 24, 2022 -

jdosd25 responded

My Christmas present to me this year

December 18, 2022

We purchased a vehicle from Jeff Williams at Toyota Cool Springs and to say he was amazing would be an understatement. We had recently gone through a very negative experience with another dealership so we w More

by bwally17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 14, 2022

For the second time this year, we had a wonderful experience at Toyota of Cool Springs, particularly because of our salesman, Kenny Eastman, who goes above and beyond to take care of his customers. B More

by Dale Bukowski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 16, 2022 -

Toyota of Cool Springs responded

Hi Dale, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 14, 2022

Kenny provides quality customer service. He's polite and knowledgeable. I enjoyed working with him to finally get the car of my dreams. If we ever are in the market for another Toyota, I wou More

by Catlyn.johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 16, 2022 -

Toyota of Cool Springs responded

Hi Catlyn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 09, 2022

Kenny Eastman is the man. Bar none. Personable, funny, and has your best interests at heart. I’ve financed two cars with him now and he always creates a great experience. More

by PDBohannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman, Daniel Rodriguez
Dec 12, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 08, 2022

Alan, Cap, and the rest of the staff were very attentive and helpful! They made the process easier. More

by djoneskh9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cap
Dec 11, 2022 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 30, 2022

Kenny couldn't have been more personable and friendly but at the same time he was also professional and very knowledgeable concerning many areas. He gave my teenage son many great tips which could potentiall More

by NatashaTMT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Dec 01, 2022 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Please don't hesitate to reach out to us if there's anything more we can do!

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