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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

June 07, 2023

The whole process as seem less from ordering the exact vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! More

by nbpaschal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

June 07, 2023

Superman is the best! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! More

by Jeremy K
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Toyota of Cool Springs responded

Jeremy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 26, 2023

Great communication and effort from the whole team. Alan was the man from start to finish. Thank you all so much. More

by kg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Toyota of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 19, 2023

My wife and I came out to the dealership back in February 2023. Jeff went above and beyond to accommodate any questions that my wife and I had in the process on our way to eventually purchasing a RAV4 XLE Pr More

by Jordan R.
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Toyota of Cool Springs responded

Hello Jordan, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 06, 2023

They have several services on top of car sales. I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped More

by MissCes1125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kho
May 08, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

April 24, 2023

Awesome Service! Every time I bring my car for servicing, I'm not disappointed. Good quality work, very courteous personnel. The dealer also has very good salespeopl More

by nelson.ueno
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2023

The employees of Toyota of Cool Springs were wonderful to me as soon as I walked through the door! Alan Richardson was a big help to me and was able to get me in a vehicle that I wanted. If anyone is looking More

by Kia Kenner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Toyota of Cool Springs responded

Hi Kia, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 21, 2023

WORST EXPERIENCE EVER. I test drove a vehicle on Monday and made an offer on Wednesday over the phone that was accepted - all with Jason Skaradowski . He told I could put d More

by Sandrine Batts
Recommend Dealer
No
Employees Worked With
Jason Skaradowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

The dealership is well laid out. There are plenty of staff. The deal was completed in a short amount of time. More

by scott H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Toyota of Cool Springs responded

Hi Scott, thank you so much for your positive comments about Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

March 06, 2023

Alan, listened to me even though I didn’t really know what I wanted lol. He suggested the Camry! We went on many test drives and he was patient with me and I thank you for that! I appreciate you Alan!! A More

by MOON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Toyota of Cool Springs responded

Hi Moon, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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