
Toyota of Cool Springs
Franklin, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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The whole process as seem less from ordering the exact vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! More
Superman is the best! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! More
Great communication and effort from the whole team. Alan was the man from start to finish. Thank you all so much. Alan was the man from start to finish. Thank you all so much. More
My wife and I came out to the dealership back in February 2023. Jeff went above and beyond to accommodate any questions that my wife and I had in the process on our way to eventually purchasing a RAV4 XLE Pr 2023. Jeff went above and beyond to accommodate any questions that my wife and I had in the process on our way to eventually purchasing a RAV4 XLE Premium. Jeff took the time to share tips, tricks, and the little good-to-know things that show he really cared about us and our needs which makes him 5-stars in my book not just a salesman but as an outstanding person. Ultimately, my wife and I were there to see cars and it's a business transaction but it felt more like I was meeting up with a friend that guided me through the process of considering different vehicles, styles, perks, etc. rather than being given any sort of standard sales pitch. It felt like Jeff really took the time to get to know us and our situation to become a trustworthy advisor. Best wishes to Jeff and the Toyota of Cool Springs crew. Hope you're all having a wonderful day, Jordan R. More
They have several services on top of car sales. I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped me get there. I couldn’t be happier with my new ride! More
Awesome Service! Every time I bring my car for servicing, I'm not disappointed. Good quality work, very courteous personnel. The dealer also has very good salespeopl Every time I bring my car for servicing, I'm not disappointed. Good quality work, very courteous personnel. The dealer also has very good salespeople. In particular Jim Gile. Very patient, kind and you really feel he's working for my best interest! Congratulations to you all. More
The employees of Toyota of Cool Springs were wonderful to me as soon as I walked through the door! Alan Richardson was a big help to me and was able to get me in a vehicle that I wanted. If anyone is looking me as soon as I walked through the door! Alan Richardson was a big help to me and was able to get me in a vehicle that I wanted. If anyone is looking for a nice vehicle to buy, I highly recommend this place! More
WORST EXPERIENCE EVER. I test drove a vehicle on Monday and made an offer on Wednesday over the phone that was accepted - all with Jason Skaradowski . He told I could put d I test drove a vehicle on Monday and made an offer on Wednesday over the phone that was accepted - all with Jason Skaradowski . He told I could put down a $500 deposit via credit card and they wouldn't sell it to anyone else, which I immediately did. I also made an appointment with him to come in at 9 am when they opened the next morning to sign the documents, but Jason later messaged me that the tires they ordered for it were on backorder and it would be 3 to 5 business days at minimum. He said he would let me know when they were in before I made the hour plus drive to the dealership to complete the paperwork. When I hadn't heard back on Monday, I messaged Jason to find out the status of the backordered tires and found out they came in on Friday and the vehicle was sold the following day on Saturday. I was never notified of any of this until I reached out for a status update. More
The dealership is well laid out. There are plenty of staff. The deal was completed in a short amount of time. There are plenty of staff. The deal was completed in a short amount of time. More
Alan, listened to me even though I didn’t really know what I wanted lol. He suggested the Camry! We went on many test drives and he was patient with me and I thank you for that! I appreciate you Alan!! A what I wanted lol. He suggested the Camry! We went on many test drives and he was patient with me and I thank you for that! I appreciate you Alan!! Also, thank you to everyone involved in making this process happen. I will be sending/telling everyone about my experience as well. More