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Toyota of Cool Springs

Franklin, TN

Overview
Employees
Reviews
4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

January 31, 2023

Mr Alan Richardson and the Donnie the General manager showed exceptional customer service experience over the phone 📱 while going above and beyond in earning listening and understanding my concerns and More

by Camrytexas2020@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie, Tory Robertson, Mark Uchenda
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Feb 03, 2023 -

Toyota of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

January 30, 2023

Good communication Easy to deal and negotiate wirh. I am satisfied with my purchase. Thank you More

by SC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nuzzo
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Feb 02, 2023 -

Toyota of Cool Springs responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

January 30, 2023

I have been please with the attentiveness they give to the prospective buyer's needs and preferences. There is a genuine interest shown in the customer. More

by Volfan254
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Toyota of Cool Springs responded

Hi, we appreciate your positive review about your recent experience with us! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

January 26, 2023

Excellent service reasonable wait time the waiting room is pretty good also and best part is the coffee is free More

by Restacks82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Toyota of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 24, 2023

Worst interaction I've ever had with a salesman. The ONLY reason I did business with this location, is because no other location had the vehicle I wanted. I have since never returned to this locatio More

by Mbbyr
Recommend Dealer
No
Employees Worked With
Danny Sullivan
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Jan 26, 2023 -

Toyota of Cool Springs responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 567-7794 to share more details about your visit so we can make things right.

January 23, 2023

Alan (Superman) was efficient and awesome. He worked out everything he could before I got there and made sure I had a great and pleasant experience More

by Jothany Haley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2023 -

Toyota of Cool Springs responded

Jothany, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 19, 2023

Alan Richardson and Johnny Nuzzo are outstanding! They made the whole experience so enjoyable and fun. They are both so knowledgeable, helpful, patient and kind. They both are 5 stars in my book! More

by Kimcoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo
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Jan 22, 2023 -

Toyota of Cool Springs responded

Hi Kimcoon, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 18, 2023

Business was straight forward. Everything as promised. I would recommend having as much of the paperwork as possible pre prepared to minimize time sitting around. More

by Rlcmpbll222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson, Kenny Eastman
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Jan 20, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it.

January 17, 2023

Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! More

by Roza.smith80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kuykendall
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Jan 19, 2023 -

Toyota of Cool Springs responded

Hi Roza, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2023

Kenny was extremely professional and helpful during the entire car buying experience and would recommend him to anyone More

by trentlulow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Report | Print
Jan 17, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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