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Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
September 13, 2023
was givin a price on a vehicle yet to be delivered and i put down a deposit. when vehicle arrived i took it for a ride and when paperwork came the numbers looked funny and after some hesitation the pesterin put down a deposit. when vehicle arrived i took it for a ride and when paperwork came the numbers looked funny and after some hesitation the pestering came. i went home and compared the original offer and the one when i drove the vehicle and there was a $2600 increase. then, after being told that i had 72 hours after vehicle arrived, they sold it well within the 72 hours. jank A#S xxxx. bunch of crooks More
by jeff
Employees Worked With
September 02, 2023
Alan is the best in the business! He was very patient with me being indecisive and got me exactly what I wanted! He was very patient with me being indecisive and got me exactly what I wanted! More
by Kayla.Fontaine
Employees Worked With
August 18, 2023
Jim was awesome to work with! We got a great deal on a sweet ride! Finance guy was great and worked hard to get us back on the road. We got a great deal on a sweet ride! Finance guy was great and worked hard to get us back on the road. More
by houseladyms
August 11, 2023
Everyone was courteous, Allen Richardson, did a wonderful job. As well as the financial specialist. Thank you!! job. As well as the financial specialist. Thank you!! More
by Daniel wann
August 10, 2023
I bought a 2020 ram 1500 black widow and as soon as I drove it home and noticed the the front and rear parking sensors weren’t working. Called and spoke to the salesman who worked with me and he said he’ drove it home and noticed the the front and rear parking sensors weren’t working. Called and spoke to the salesman who worked with me and he said he’d look into it and get back with me. Called the next business day and left a message to speak to the used car sales manager and was told that he’d call me back, which he didn’t. I called back later in the day to find out that the person who was suppose to inspect the vehicle did an improper inspection and passed the vehicle with no issues the manager told me to bring the truck in and they’ll fix it. I told him that I’m a disabled veteran and that I’ll bring it when I’m done with my appts for the day. So I drive the hour and half to drop the vehicle off and the manager was acting like he was doing me a favor by checking it out. Then put me in the most uncomfortable loner vehicle. The next day I was told that it was a simple software update. I drive the 2+ hrs from the va clinic in Clarksville to pick it up and to get some sort of compensation. Because 1. This should have never been sold with these issues with SAFETY features.2. It was covered by the warranty so there was really no money out of their pocket. And 3. I could have saved 2 days and countless hrs of sitting in traffic by just going to the Dodge dealer where I live. The salesman that I spoke to when I picked up the truck said he would talk to his manager and he would be in touch.its been 2 days not and I’ve heard nothing. This was our 2nd vehicle we bought from this location and I will not go back or recommend them to anyone until I am satisfied. All in all it was a bad experience and I feel that this company didn’t care about follow on serive after the bank check cleared. More
by jnslayton
July 12, 2023
Bought a car from them couple days ago. Car was full of issues that were not disclosed by this toyota dealer. The driver assistance system was permanently restricted. This dealer did not di Car was full of issues that were not disclosed by this toyota dealer. The driver assistance system was permanently restricted. This dealer did not disclose it at the time of the sale, before or after. I contacted them and they said to take it to the dealer near my house (Which i live 5 hours away from them). Of course, this is what i did. But the fact of the matter is that this is a shady dealer and i would avoid it at all cost - go to another dealer to buy your car. These guys don't do their due diligence, and once you buy a car from them, they will not help you if it has issues. More
by achashatan
Employees Worked With
July 12, 2023
They had exactly what I wanted and the purchase process was great with Alan Richardson. was great with Alan Richardson. More
by reh11462
Employees Worked With
July 11, 2023
This dealership was very easy to communicate with and answered any and all questions I had. I bought a car as a single woman and was never intimidated or felt taken advantage of - I would recommend Toyot answered any and all questions I had. I bought a car as a single woman and was never intimidated or felt taken advantage of - I would recommend Toyota Cool Springs to anyone looking to purchase a vehicle. More
by liza.ambrose
July 08, 2023
We recently purchased a truck from here. My salesperson, Jimmy Giles was extremely professional and polite. He answered all of our questions during the sale and worked on getting us the best My salesperson, Jimmy Giles was extremely professional and polite. He answered all of our questions during the sale and worked on getting us the best deal. We were in and out of there quickly and is was a smooth transition. We looked all around Tennessee to locate a truck for a decent price and found it at Cool Springs. Another shout out to Johnny Nuzzo in Financing, we want to also thank him for his kindness. We will defiantly return, thanks so much..... More
by Salvador
June 24, 2023
Great experience all around! Alan was a pleasure to work with! Highly recommend if you’re in the market for a car- new or used! Alan was a pleasure to work with! Highly recommend if you’re in the market for a car- new or used! More
by AC
