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Toyota of Cool Springs

Franklin, TN

4.7
942 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 942 reviews

July 12, 2023

Bought a car from them couple days ago. Car was full of issues that were not disclosed by this toyota dealer. The driver assistance system was permanently restricted. This dealer did not di More

by achashatan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Han
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

They had exactly what I wanted and the purchase process was great with Alan Richardson. More

by reh11462
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle.

July 11, 2023

This dealership was very easy to communicate with and answered any and all questions I had. I bought a car as a single woman and was never intimidated or felt taken advantage of - I would recommend Toyot More

by liza.ambrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Paddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Toyota of Cool Springs responded

Hi Liza, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 08, 2023

We recently purchased a truck from here. My salesperson, Jimmy Giles was extremely professional and polite. He answered all of our questions during the sale and worked on getting us the best More

by Salvador
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Nuzzo
Jul 11, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

June 24, 2023

Great experience all around! Alan was a pleasure to work with! Highly recommend if you’re in the market for a car- new or used! More

by AC
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks for the recommendation, and have an amazing day!

June 07, 2023

The whole process as seem less from ordering the exact vehicle I wanted to driving off the lot just a few weeks later. Alan was great with communication! More

by nbpaschal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Toyota of Cool Springs responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

June 07, 2023

Superman is the best! He went above and beyond to help me feel comfortable and get the best deal I could. Highly recommend! More

by Jeremy K
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Toyota of Cool Springs responded

Jeremy, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 25, 2023

Great communication and effort from the whole team. Alan was the man from start to finish. Thank you all so much. More

by kg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023 -

Toyota of Cool Springs responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 19, 2023

My wife and I came out to the dealership back in February 2023. Jeff went above and beyond to accommodate any questions that my wife and I had in the process on our way to eventually purchasing a RAV4 XLE Pr More

by Jordan R.
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Toyota of Cool Springs responded

Hello Jordan, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

May 06, 2023

They have several services on top of car sales. I was able to get a rental and buy a car. Everyone was very helpful and friendly. Al was amazing! He knew exactly what I wanted and needed and helped More

by MissCes1125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kho
May 08, 2023 -

Toyota of Cool Springs responded

Hi, thank you so much for your positive comments about Toyota of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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