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Toyota of Cool Springs
Franklin, TN
930 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 930 reviews
March 21, 2023
WORST EXPERIENCE EVER. I test drove a vehicle on Monday and made an offer on Wednesday over the phone that was accepted - all with Jason Skaradowski . He told I could put d I test drove a vehicle on Monday and made an offer on Wednesday over the phone that was accepted - all with Jason Skaradowski . He told I could put down a $500 deposit via credit card and they wouldn't sell it to anyone else, which I immediately did. I also made an appointment with him to come in at 9 am when they opened the next morning to sign the documents, but Jason later messaged me that the tires they ordered for it were on backorder and it would be 3 to 5 business days at minimum. He said he would let me know when they were in before I made the hour plus drive to the dealership to complete the paperwork. When I hadn't heard back on Monday, I messaged Jason to find out the status of the backordered tires and found out they came in on Friday and the vehicle was sold the following day on Saturday. I was never notified of any of this until I reached out for a status update. More
by Sandrine Batts
Employees Worked With
March 08, 2023
The dealership is well laid out. There are plenty of staff. The deal was completed in a short amount of time. There are plenty of staff. The deal was completed in a short amount of time. More
by scott H
Employees Worked With
March 06, 2023
Alan, listened to me even though I didn’t really know what I wanted lol. He suggested the Camry! We went on many test drives and he was patient with me and I thank you for that! I appreciate you Alan!! A what I wanted lol. He suggested the Camry! We went on many test drives and he was patient with me and I thank you for that! I appreciate you Alan!! Also, thank you to everyone involved in making this process happen. I will be sending/telling everyone about my experience as well. More
by MOON
February 22, 2023
Clean facility and my salesman Alan Richardson was ready and available for our scheduled appointment. and available for our scheduled appointment. More
by Flygirl1
Employees Worked With
February 19, 2023
Alan was super friendly and so willing to talk to us when we walked in. With his way of he approaching us, we just knew we would be buying from him. Considering the unfortunate circumstances for the entire c we walked in. With his way of he approaching us, we just knew we would be buying from him. Considering the unfortunate circumstances for the entire car industry, it was amazing how he made the whole purchasing experience the least stressful. We will keep his contact info handy for our next purchase in future, however far ahead it may be. Thank you Alan! More
by YB
Employees Worked With
February 02, 2023
I was having trouble with my driver side headlight and popped into Toyota of Cool Springs without an appointment to see if I could get some help on an easy fix . Casey had squeezed me into the schedule an popped into Toyota of Cool Springs without an appointment to see if I could get some help on an easy fix . Casey had squeezed me into the schedule and got my problem taken care of pretty quickly and also pointed out that my battery had gone bad after a basic inspection. I felt confident leaving Toyota that my car was in good hands and my problems have been taken care of. More
by marissahon94
Employees Worked With
Casey
January 31, 2023
Mr Alan Richardson and the Donnie the General manager showed exceptional customer service experience over the phone 📱 while going above and beyond in earning listening and understanding my concerns and showed exceptional customer service experience over the phone 📱 while going above and beyond in earning listening and understanding my concerns and what I'm looking for inna new vehicle. They need more Toyota Dealerships across the coast and USA to understand that the customer always comes 1st not the dealership Thank You Toyota of Cool Springs in continuing to work with me. More
by Camrytexas2020@gmail.com
Employees Worked With
Other Employees :
Donnie, Tory Robertson, Mark Uchenda
