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Toyota of Cool Springs

Franklin, TN

4.7
930 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 930 reviews

November 06, 2024

Alan was great with getting the vehicle I wanted and ensured that I was happy. I loved how quickly and smoothly the transaction went. More

by BB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs, and positive feedback means the world to our staff, particularly the team members who assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 31, 2024

Alan was really responsive, gave the exact model and options I requested and was mindful of price and transparent. More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Toyota of Cool Springs responded

Hi Tim, we're happy you found our staff to be supportive during your experience here at Toyota of Cool Springs. Feel free to reach out to us if you need anything. Have a wonderful day.

October 26, 2024

Great no-nonsense place to buy a vehicle. Their website is one of the best for figuring out what you’re getting on the new Toyota you’re looking at; you can even pull up the sticker before th More

by Beth Henderson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Toyota of Cool Springs responded

Hello Beth, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 17, 2024

Carlton provided excellent service and met all of my needs exceedingly. Very happy with my experience and I could not have asked for a better salesman. More

by michaelmceach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Han
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Sandrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

My experience with this dealership was fantastic from start to finish. Jacob and Carlton were so helpful and answered any question or concern that I had. Even the finance team was great. I would highly r More

by kflick85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Contact Us .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Sandrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Anderson
Oct 19, 2024 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! Please don't hesitate to reach out to us if there's anything more we can do!

October 10, 2024

Really nice ! And stayed till after closing to continue to help up and we didn’t feel rushed at at ! More

by torie2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Toyota of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 03, 2024

Alan was very helpful and really good about communicating with me. He helped me to preorder a vehicle. More

by cherylkidd
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

September 18, 2024

we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c More

by Perry.ohearn
Recommend Dealer
No
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denzel Petway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Henson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Kinsman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pruzina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Lance
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Toyota of Cool Springs responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (615) 656-5240 at your earliest convenience to discuss how we can turn your experience into a positive one.

September 13, 2024

Calton is very nice and helpful. His response is also fast. I just got 2025 camry and I’m very happy about it. More

by chomchop1411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlton Sandrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

chomchop1411 responded

Calton is very nice. His response is also fast. I just got 2025 Camry and I’m very happy about it. The only down side was finance. They had time to go over all the extended warranties, but they didn't break down the overall fees.

September 12, 2024

I was impressed with the faculty and kindness shown as well as the quickness in getting the car I wanted to the dealership More

by carlymason13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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