Toyota of Cool Springs

Alan was awesome, worked well with credit and got me in a new car, he worked his magic and we bought 2 cars from him. 10 out of 10. new car, he worked his magic and we bought 2 cars from him. 10 out of 10. More

Jim Gile is an amazing professional. Have done multiple deals with Jim, and Toyota cool springs. Super happy to know him and have his expertise for our whole family. Choosing Jim is th Have done multiple deals with Jim, and Toyota cool springs. Super happy to know him and have his expertise for our whole family. Choosing Jim is the first step of a good decision you can make for your next car purchase. More

This dealership is very dishonest and this by far has been the most draining car buying experience I've ever had. I purchased an used suv from here that they claim has never been in an accident. There ar been the most draining car buying experience I've ever had. I purchased an used suv from here that they claim has never been in an accident. There are collision center stickers inside the gas cover- which most customers would have missed because who checks inside a gas cover when looking at cars? The car wasn't detailed thoroughly- which I told the car salesman and he responded "its used its not going to be perfect". There were black grease stains that I paid out of pocket to have removed since they wouldn't clean it. The majority of the staff Ive dealt with are liars and should have spent those 10 yrs studying to be a lawyer since all they do is tell quick unnecessary lies. The most interesting part about my purchase is that im a former employee of TOYOTA/TOYOTA BOSHOKU that makes the cars and parts. As an employee for TOYOTA BOSHOKU we were not allowed to build/send rusted parts at all when assembling parts for TOYOTA MOTOR MANUFACTURING COMPANIES. As an employee for TOYOTA MOTOR MANUFACTURING/MAZDA we weren't allowed to use rusted parts and production would be stopped- thats how serious the Japanese were about quality. Fast forward to me buying a car from TOYOTA that has a rusted exhaust manifold system on the car. Make it make sense. Used or not- it doesn't meet TOYOTAs standards. The same way they dont allow it to come off of their lines rusted, it shouldn't have been available to be sold from a TOYOTA dealership. TOYOTA has certified technicians that are supposed to inspect new and used cars so there's no excuse for this. I attempted to trade in a Jeep Cherokee and was given a barely $1600 estimate. Meanwhile my jeep exhaust system isnt rusted, has matching tires-this car doesn't, has not been to a collision center for extensive damage where stickers are in the gas cover- i had a headlight replaced and paid to have the original equipment MOPAR headlight put back in. The salesman Jordan claimed my Jeep would go straight to an auction- which is a lie. Not only did it sell for more than $2000 but it hasn't been in any accidents. Delusional Jordan should look online and see that TOYOTA and LEXUS both sell high mileage cars all of the time. The most disturbing part about this purchase is that the dealer has lied about the title to the suv. They claim they ship your tag to you after you buy but they haven't. I was originally given a paper tag that has ripped through the holes and will not stay on the car. I called to check on my tag and was told by Daniel in finance that it was at my local tag office. The tag office told me they did not have any documentation related to my car. I called back and asked to speak to a manager- i was transferred to a woman that handles the titles/tags. She told me she had the paperwork because the previous lienholder still had the title. So basically this dealership SOLD a car ILLEGALLY because they didn't have the TITLE. Huntington National Bank -the finance company has told me not only is it illegal but TOYOTA did NOT disclose this information to them and they too are waiting on paperwork/the title. To top thing off, when I called to tell the title employee about my tag barely hanging on the car- she said she never heard this before. She said she would send me another paper tag but sent me a sticker. I called to report this to a manager who said he would send me a tag, never received it. While im on the phone explaining to the manager what's going on with my tag, the police pull me over- FOR NO TAG. The car was purchased Nov 29. As of Dec 23rd i still don't have a tag, they don't have a title, i can't go through a car wash bc its a literally a sticker on the back of the car. Nothing about this purchase exudes customer satisfaction or quality. This whole process has proven that TOYOTA does not care about customers at all. TOYOTA reputation for being good is all a lie is all I learned- the hard way unfortunately. More

Jeff was amazing from start to finish. He made test driving fun, while also being informative and letting me get a feel for the vehicles. He didn’t make it seem like just a rushed car-buyi He made test driving fun, while also being informative and letting me get a feel for the vehicles. He didn’t make it seem like just a rushed car-buying experience, he made it seem like I was a family member of his own that he wanted the best for. Go Jeff!! More

Jeff waited on me and did a wonderful job of explaining all the options and help me get acclimated to the my new vehicle and I’ll call as a consummate professional. all the options and help me get acclimated to the my new vehicle and I’ll call as a consummate professional. More

He was friendly and efficient. He answered all my questions and was patient. I am satisfied with my experience. He answered all my questions and was patient. I am satisfied with my experience. More

Cool Springs Toyota provided 5-star service and Jeff Williams was wonderful to work with. Williams was wonderful to work with. More