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Toyota of Cool Springs
Franklin, TN
954 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 954 reviews
March 24, 2025
I had such a good experience when everyone involved! They gave me a good deal, worked with me and helped me find what I wanted. I love my RAV4! Thank you Jim for working with me and getting me what I wa They gave me a good deal, worked with me and helped me find what I wanted. I love my RAV4! Thank you Jim for working with me and getting me what I wanted!! More
by Jessica J
Employees Worked With
March 15, 2025
This is our 4 Toyota purchased from Toyota of Cool Springs. It’s always an excellent experience! Springs. It’s always an excellent experience! More
by Diane P
Employees Worked With
March 12, 2025
Great Experience! Customer service was superb!! I was about to test drive and purchase my car in under an hour. Customer service was superb!! I was about to test drive and purchase my car in under an hour. More
by mehunter25
Employees Worked With
March 10, 2025
Great Fantastic Helpful Knowledgable Caring Superman Reliability Fantastic Service Helpful Salesman Easy Process Alan was Awesome Reliability Fantastic Service Helpful Salesman Easy Process Alan was Awesome More
by brittr1203
Employees Worked With
March 08, 2025
I love Toyota of Cool Springs. I bought my first Rav 4 there in 2020 and my 2nd Rav 4 on March 3, 2025. I had all my maintenance done there and will do the same with my new Rav4. I bought my first Rav 4 there in 2020 and my 2nd Rav 4 on March 3, 2025. I had all my maintenance done there and will do the same with my new Rav4. My 2020 is still in great shape, but my son needs a car, so I decided to sell my 2020 to him and get a new Rav for myself. Alan Richardson made the whole "purchasing" experience a positive one. The process of buying a car is not something I enjoy. My encounters with Alan were easy and comfortable. He was quick to respond to any of my questions or concerns and actually made this purchase memorable and enjoyable. I hope he's still there when I make my next car purchase. Trey Wade assisted me with the financial side of things. I had forgotten my checkbook, so we had to wait a bit until my son arrived. lol I appreciated Trey's willingness to explain things to me at my level of understanding. He was kind and patient and I enjoyed our conversation. I also hope he will be there for my next car purchase. Karen Mann More
by mannkg3
March 07, 2025
Jeff Williams was a pleasure to work with. he located the exact car I wanted. He was VERY PATIENT and took the time to teach me about the car. he located the exact car I wanted. He was VERY PATIENT and took the time to teach me about the car. More
by Babs
March 06, 2025
Jeff Williams made my transaction very easy and seamless with no pressure. I highly recommend Jeff Williams with no pressure. I highly recommend Jeff Williams More
by shutter930
Employees Worked With
March 05, 2025
I moved to the Franklin, TN area in August of 2024 and I've needed what would seem like minor things to most, but due to the fact that I need my wheelchair converted van to get around. Spencer Osborne in I've needed what would seem like minor things to most, but due to the fact that I need my wheelchair converted van to get around. Spencer Osborne in the service department has been AMAZING to work with. He truly understands my need to having my van working and when thee is a problem I call him and he is on it, More
by rhonda.m.clark
Employees Worked With
Spencer, Osborne
February 27, 2025
I hate leaving a negative review, so much so that in my 37 years on this earth, this will be only my 2nd. I realize that sometimes mistakes are made and that's part of the human experience. However, when t 37 years on this earth, this will be only my 2nd. I realize that sometimes mistakes are made and that's part of the human experience. However, when those mistakes become the norm, and you are repeatedly told a certain thing and it continues to not be delivered upon, that's when it just boils down to negligence and a severe lack of customer service. I have unfortunately, on more than one occasion, had poor experiences with this dealership. From promised call-backs that never came to fruition, to rude service representatives, to poor service in general on issues I've had with my vehicle that I purchased new from Toyota, the list just keeps piling up. After my experience over the past week and a half, I felt it necessary to take the time and give my perspective. I received an email from the General Sales Manager, Matt Pool, regarding a potential trade for my 2022 Toyota vehicle. It included a link to "View Offer" and some details pertaining to the high value being placed on trades and how I could get into a brand new car of the same make and model and actually lower the payment. It had not been on my radar to even consider trading my vehicle, but I was willing to hear him out to see what kind of deal could be made. I reached out to the number provided in the email signature and was told that Mr. Pool was in a meeting and would give me a call back. This was in the morning, so I left my number and assumed I'd receive a call by later that day or the next morning at the latest. When the next evening rolled around and a solid 30 hours or so had passed, I decided to follow up to make sure he saw my request for a call back. I ended up on the phone with a gentleman in sales and he told me that Mr. Pool wasn't in, but he'd be more than happy to help. After about a 10 minute conversation, he stated that he would text me so that I could send pictures of my vehicle and they would give me a trade appraisal. I hung up, and waited, and I never received that text message. I am writing this review 10 days after I made that initial call, and I am still yet to hear from either of those individuals. I decided at that point, I was not going to pursue the trade any further. Then, this past weekend, I received another email from another member of the Toyota of Cool Springs team, Amy S. She repeated much of what was said in the initial email from Matt about their interest in my vehicle. I explained to her that I had already pursued this and I couldn't get anyone from the dealership to follow through on general communication. She was prompt in her responses and we sent a handful of emails and she assured me that someone from their team would reach out to me "today". Well, as you probably guessed, that day came and went and I never received a call, text, or email from anyone at this dealership. I emailed her the next day and told her I was going to discuss this with a different dealership. She sent back a very dry and seemingly rehearsed response that read, "I'm sorry no one followed up with you. Your experience is important to us. Please let me know if there's anything I can do to assist you. We hope to regain your trust in the future." I at least appreciate her emailing me back, but the truth is, my experience is clearly not important to them. I did reach out to another dealership a couple of days ago, and within an hour I had a clear breakdown of my trade value and a vehicle picked out that is arriving March 8th. The customer service experience between the 2 dealerships, as you can probably decipher, has been night and day. I have a maintenance plan I have paid for up front at Toyota of Cool Springs that I will be cancelling, and I can assure you, I will not be back. You may have a different experience to mine, but I felt it necessary to at least make other consumers aware of what I have dealt with for the past week and a half at this dealership. Buyer beware. More
by mitchrossell68
Employees Worked With
February 10, 2025
My car buying experience with Alan "Superman" Richardson was absolutely amazing. He took his time with me, listened to my needs, wants, expectations and offered me multiple options that suited my needs. He was absolutely amazing. He took his time with me, listened to my needs, wants, expectations and offered me multiple options that suited my needs. He made everything easy to understand and helped me pick the perfect car. The dealership overall was a good choice. Everyone was kind, there were many options, and I felt like I was in good hands. I will be recommending everyone to see Superman at Toyota of Cool Springs! More
by kholmes918
Employees Worked With
