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Toyota of Cleveland - Service Center

McDonald, TN

4.8
336 Reviews

336 Reviews of Toyota of Cleveland - Service Center

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January 29, 2024

Great service and very friendly staff. It was a pleasure to do business with them More

by c_horton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Shadgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Toll, Matthew Kress, Jeremy Thomas, Frankie Foster
Jan 29, 2024 -

Toyota of Cleveland responded

Horton, thank you for trusting us with your business! We'll see you next time. Safe travels!- The Toyota of Cleveland Team

January 22, 2024

Frankie is amazing! Very knowledgeable, honest, and accommodating! The service department would not be the same without her as a service advisor. Toyota better keep her! More

by Melinda Ramage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Foster
Jan 23, 2024 -

Toyota of Cleveland responded

Hi Melinda! We're delighted to know Frankie provided you with such a positive experience at Toyota of Cleveland. We appreciate your kind words and will pass them along!

December 29, 2023

Josh Howard helped me understand all of the gadgets on my Toyota highlander. Very knowledgeable and extremely patient with me. Thank you so much Josh More

by concon7979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Howard
Jan 03, 2024 -

Toyota of Cleveland responded

We're glad to know that Josh was able to assist you with your Toyota Highlander's features. Our team at Toyota of Cleveland is always here and ready to help! Thanks for the review!

December 24, 2023

It took a little longer than I expected but definitely the only Dealership in Cleveland, TN that i would go to for my Wheel/Tire Services. More

by johnnyboi01-25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Foster
Jan 02, 2024 -

Toyota of Cleveland responded

Johnny, we appreciate your patience and are glad to be your go-to for wheel/tire services here at Toyota of Cleveland. Thanks for the review!

November 13, 2023

My service experience was great. My concerns were able to be addressed and I left feeling confident that my problem was resolved. Additionally, I was presently surprised by the hospi More

by Mar Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
Nov 14, 2023 -

Toyota of Cleveland responded

Hey Mar, thank you for the 5-star rating! We're happy to know that your service experience at Toyota of Cleveland was a positive one. We're glad you enjoyed our hospitality and found the waiting area comfortable for getting work done! Have a great ride!

November 02, 2023

These folks are professional, knowledgeable and sensitive to you needs. They go out of their way to ensure customer satisfaction. They are timely qith their communication, keeping me Informed every step of t More

by Sandra Gurgone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Toyota of Cleveland responded

Sandra, we're delighted to know our team at Toyota of Cleveland met your expectations and provided timely communication throughout your experience. Thanks for sharing this feedback!

September 10, 2023

Only thing missed was the filling of the liquids, like windshield washer fluid. Thanks to the tech who filled it up for me efore leaving! More

by Tiffanycw31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Toyota of Cleveland responded

We appreciate your feedback and are glad our tech was able to assist with the windshield washer fluid before you left Toyota of Cleveland. We'll work on making sure all details are covered in future! Thanks for choosing us.

August 23, 2023

Wonderful at accommodating a customer without an appointment for service. Above and beyond! Combined tow services and finished several hours before the estimate. Thanks! More

by mforrister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Kress
Aug 24, 2023 -

Toyota of Cleveland responded

Thanks for the positive feedback! We're pleased to hear that our team provided you with great customer service during your visit. We'll see you next time at Toyota of Cleveland! Safe travels!

July 31, 2023

Greeted timely upon arrival. Attention was given to the primary reason for this service appointment. With a future interest in purchasing a new car, I was paired with a knowledg More

by toney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Howard
July 15, 2023

Original service person called in sick. William immediately stepped up and took care of what I needed. It was much appreciated. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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