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318 Reviews of Toyota of Cleveland - Service Center
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November 22, 2016
Professional and courteous My 2008 Avalon needed some TLC. The young woman who greeted me at I pulled in the service bay pulled up my car's history and sent me to lobby where sh My 2008 Avalon needed some TLC. The young woman who greeted me at I pulled in the service bay pulled up my car's history and sent me to lobby where she mentioned snack and a complimentary chair massage would be provided. I set aside 2 hours for the lengthy services needed. I was updated in less than an hour by Anthony Durbin to allow me some choices for other items that needed attention. My husband and I have purchased many new vehicles from this dealership, and one of the reasons we keep going back is their service department. In my book, they are top notch. More
by shoeshopper
Employees Worked With
November 05, 2016
Trustworthy I trust the service/ mechanics with my car. This can mean the difference in life & death. Tire blew and they put on a new tire I trust the service/ mechanics with my car. This can mean the difference in life & death. Tire blew and they put on a new tire More
by Sue Ann Glass
Employees Worked With
October 29, 2016
routine service good quick visit. 30 minutes. Nice staff. Popcorn smelled good. Chairs were comfortable. It has taken more time to respond to all the emails phone ca good quick visit. 30 minutes. Nice staff. Popcorn smelled good. Chairs were comfortable. It has taken more time to respond to all the emails phone calls and to fill out this survey that the service visit. More
by donnalynnc
Employees Worked With
Roger Thompson
October 18, 2016
Great service always enjoy going there, changed from Capital Toyota to Cleveland Toyota because it seems much friendlier and I get in and out in half the time. always enjoy going there, changed from Capital Toyota to Cleveland Toyota because it seems much friendlier and I get in and out in half the time. Thanks Cleveland Toyota More
by thomasmc3
Employees Worked With
October 17, 2016
Service Visit Just to let you guys know that you are appreciated and the service doesn't get any better. Thank you for all that you do to keep my vehicle on the roa Just to let you guys know that you are appreciated and the service doesn't get any better. Thank you for all that you do to keep my vehicle on the road. More
by BCB
August 30, 2016
I was very satisfied with my trip to Toyota of Cleveland. I have always brought my Tacoma truck to Cleveland Toyota. They have always treated me fairly. They do a good job! However, I am waiting on a phone c I have always brought my Tacoma truck to Cleveland Toyota. They have always treated me fairly. They do a good job! However, I am waiting on a phone call about the parts they have ordered for my recall situation. More
by suzer1021
Employees Worked With
Unknown
August 28, 2016
Friendly and efficient Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Of course it was my 10,000 mile service so I'm not due for any parts, etc yet. Still very courteous. Becky Osborne More
by Rede2drive
Employees Worked With
August 25, 2016
Terrible Service Experience I know what I think when I see so many 5 star reviews and then someone posts a poor review. However, I have taken my 2015 Tacoma in to have something I know what I think when I see so many 5 star reviews and then someone posts a poor review. However, I have taken my 2015 Tacoma in to have something fixed 4 times so far and nothing has been done yet. First two times were for water running in from under the dashboard when the truck sat at an angle in my parking space at work. They said they could not duplicate the leak, therefore, could not fix it. I even had it on video leaking. Also plenty of forums on the internet about this same problem. Seems like they would have just replaced the part that was defective. I've been waiting over a year so far to get a loaner car so I could leave my truck with the service dept until they could find the leak. Still no loaner car available for me. Next problem was some grease leaking out from the steering column. Luckily I had weather tech floormats, so it didn't stain the carpet, but all they did was wipe up the grease and said that was completely normal. Really? Lastly, and I do mean lastly, because I'm trading this xxx in on something else, the air conditioner goes out. I take it down again to the service dept, and they say a rock must have put a whole in the condenser, and it's not under warranty, over $800 to fix. I worked in a dealership before. I understand how warranty works, but I guess I believed them when they talked us into buying the extended 8 year bumper to bumper, everything covered, warranty for a few extra thousand dollars. I'm DONE with Toyota! More
by llynn6067
Employees Worked With
Sean Murphy
August 23, 2016
Service The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Grea The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Great folks to business with. More
by RobLew
August 19, 2016
Timely and excellent service I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they c I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they checked everything under the hood and even checked the tire pressure and put air in them. My Camry runs like a dream again. Thanks! More
by jwhaley
Employees Worked With
