Toyota of Cleveland - Service Center

Timely, hospitable and efficient I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed expl I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed exploring the toys available in the children's room and I lusted after the new Avalon Limited on sale outside. Joshua was very patient in considering an upgrade trade in for me and the we left with a smile. More

Excellent service and we love our new car! The service at the facility was outstanding! Justice Hall helped us, and he was AWESOME. Best salesman ever, and by far definitely deserves a raise! W The service at the facility was outstanding! Justice Hall helped us, and he was AWESOME. Best salesman ever, and by far definitely deserves a raise! We ended up misplacing our cellphone in one of the vehicles we test drove, and we showed up even after the dealership was closed to find it. Justice took the time, and went out of his way to help us find it! Toyota of Cleveland has got to be the best dealership because of how kind he was! Thank you so much for the great service and our new car!!! More

Outstanding Quick, friendly, professional service. I highly recommend this fine staff.! We have always enjoyed our relationship with Toyota of Cleveland. We wi Quick, friendly, professional service. I highly recommend this fine staff.! We have always enjoyed our relationship with Toyota of Cleveland. We will return for sales and service! More

5000 mile service Service was excellent as it has been for last several years. Never a complaint, Courtesy and knowledge of their jobs is always great, Will return. Service was excellent as it has been for last several years. Never a complaint, Courtesy and knowledge of their jobs is always great, Will return. More

My Wheels-My Keeper II have limited knowledge about the motor or other workings under the hood of my Matrix. I trust Cleveland Toyota to make thorough multipoint inspect II have limited knowledge about the motor or other workings under the hood of my Matrix. I trust Cleveland Toyota to make thorough multipoint inspection and advise of any routine or extra care to keep it in tip top shape. Friday when I arrived at the dealership for the warranty work I was met with a smile and invited to take advantage of the waiting area, coffee and other cold drinks along with the delicious smell of popcorn. The Liaison visited with me, asking what I thought of my Matrix. I love it. My Service Advisor informed me that I will need front brakes when I come in for the next service appointment. I depend on Cleveland Toyota to keep me informed and take care of the needs of my 2009 Matrix. More

Thorough inspection and oil change Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a complimentary car wash. More

Best customer service experience I've ever had! I was traveling across the country a couple of weeks ago and, after a VERY long day of driving, I got a flat tire right off the exit of this dealershi I was traveling across the country a couple of weeks ago and, after a VERY long day of driving, I got a flat tire right off the exit of this dealership. It was late, I was alone, and in the middle of nowhere (or so I thought). Fortunately, I pulled right in to Toyota of Cleveland and it was the best service experience I've ever had. The staff bent over seven ways to help me (especially Joey, Josh, Phil, and Justin) late on a Friday night and made sure that I got back on the road safely. First, Phil immediately started searching for the problem when I pulled in. Second, because their service department was already closed, Joey took it upon himself to make several calls to try to help me have the tire replaced. Third, the staff stood by me the entire time. For 2 1/2 hours. They offered me drinks, food, and repeatedly asked if there was anything else that they could do to help me. By the time I got back on the road it was almost 10PM and they were still there. I just can't say enough good things about these people and this dealership. Without them I would have been scared and stranded in the dark and probably would not have gotten back on the road until late the next day. THIS is why my family buys Toyota! I would drive across the country (again) just to buy a car from them if I weren't moving abroad! More

Oil Change Performed On Time No hassle in getting an oil change. Made an appointment & service was performed in a timely manner. No issues were encountered. Great service as alway No hassle in getting an oil change. Made an appointment & service was performed in a timely manner. No issues were encountered. Great service as always. More