Toyota of Cleveland - Service Center

Customer Service at its Best I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire whe I bought a pre-owned car from Big D. It had after-market tires that required a special lug wrench, so I discovered that I couldn't change the tire when I had a flat. Luckily, I'd bought an extended warranty. The people at Toyota had my car towed from Ft. Oglethorpe to Cleveland, loaned me a nice Camry, replaced the tire, AND waived the $61 out-of-pocket charges... all in one day. The complementary coffee while they worked out their game plan was also nice. The service was fast, and managers got involved ASAP to make sure that I was taken care of. More

Timely Job I went in for a regular scheduled oil change and check up without scheduling it and was in and out in an hour. Thank you. I went in for a regular scheduled oil change and check up without scheduling it and was in and out in an hour. Thank you. More

Maintenance It was a good experience. Everyone was really nice. My only issue was the car wash wasn't working due to some issues. But overall I had a good visit. It was a good experience. Everyone was really nice. My only issue was the car wash wasn't working due to some issues. But overall I had a good visit. More

Quick and friendly Brought my Prius in for my 30k mile service. They finished in a timely manner and then went through everything they had serviced on my Prius. They do Brought my Prius in for my 30k mile service. They finished in a timely manner and then went through everything they had serviced on my Prius. They do such a great job every time. Their amenities are great for a waiting customer which made for a relaxing wait. Thank you so much! More

Best of the Best Toyota of Cleveland went above, and beyond. We did not expect the service we received during our scheduled time. While driving home we noticed handlin Toyota of Cleveland went above, and beyond. We did not expect the service we received during our scheduled time. While driving home we noticed handling enhancements for our Toyota. We do not know the name of service mechanic, yet he did a great job. Thank you Toyota of Cleveland. Your the Best if the Best. More

FAST, FRIENDLY, THOROUGH Service I am SO glad that we added the prepaid service to our new car purchase. The regularly scheduled services are so easy to schedule. The service is A I am SO glad that we added the prepaid service to our new car purchase. The regularly scheduled services are so easy to schedule. The service is ALWAYS completed quickly with a complete vehicle inspection. The service staff are exceptionally friendly and helpful. More

Best Dealership Experience for Service and Sales If i could mark all 3 "Reasons for Visit" I would. I've bought a used and new vehicle as well as use their service department regularly. By far the be If i could mark all 3 "Reasons for Visit" I would. I've bought a used and new vehicle as well as use their service department regularly. By far the best dealership experience I've ever been around. The folks at Toyota of Cleveland just plain get customer service. Both on the sales and service side. Its consistently great every single time. I literally haven't had a bad experience or been disappointed leaving there once in the 6 years I've been going there. They go above and beyond to help their customers. I travel 30 miles out of the way, passing multiple Toyota dealerships and oil change spots, every 5,000 miles to get both my vehicles serviced there. Also, bought both vehicles there and will continue to buy there for the foreseeable future. Highly recommend! More

Best Service Department Cleveland Toyota consistently treats me well. I have been coming to Cleveland for service since 2005. I won’t go anywhere else! I get discounts almos Cleveland Toyota consistently treats me well. I have been coming to Cleveland for service since 2005. I won’t go anywhere else! I get discounts almost every time and the costs are reasonable. My car just tripped 200,000 miles. I have needed no repairs because the service department takes such good care of my car. Now that is Toyota QUALITY! More

Goes beyond expectations Awesome dealership. Sales and service go beyond there scope of job description to help. I will deal with Gregg on my next purchase. He was awesome and Awesome dealership. Sales and service go beyond there scope of job description to help. I will deal with Gregg on my next purchase. He was awesome and very knowledgeable. More

friendly workers everyone was so nice. The waiting room was the best I have ever been in. mechanic showed me my problem and explained everything. eventho might be a li everyone was so nice. The waiting room was the best I have ever been in. mechanic showed me my problem and explained everything. eventho might be a little more expensive than the mom and pop shop its well worth it. More