Toyota of Cleveland

Great service advisor. Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card More

I was greeted promptly, and the entire process was very smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to smooth and professional. I had called ahead and spoken to Madison Guy who assured me that I would find what I was looking for. She turned it over to Dustin Shrader when I arrived, who helped me find the exact car I was looking for. He had an intricate knowledge of the inventory and even knew what was expected to arrive that day. Shane Defoor was helpful with finances, and Taylor Alton was excellent with all the paperwork. Overall the service was excellent! More

Toyota if Cleveland is the best. I have purchased 4 cars from Gregg Bain! I would definitely recommend them! I have purchased 4 cars from Gregg Bain! I would definitely recommend them! More

There amazing people, and they helped me out a ton with it being my first time getting a new vehicle. it being my first time getting a new vehicle. More

The building and grounds were very nice, but it's the people that really make a company stand out. Joey Abdullah and Taylor Alton were both very professional and helpful in making sure I left with a grea people that really make a company stand out. Joey Abdullah and Taylor Alton were both very professional and helpful in making sure I left with a great vehicle and they both deserve 5 stars. But Kaitlyn Thomas was a cut above that. She met me when I drove up and she was the last person I saw before driving off in a vehicle I didn't think I could afford on my strict retirement budget. She stayed with me every step of the way. She listened, which many sales folks don't do anymore. She was friendly, making sure I was comfortable. She was knowledgeable and very professional and didn't give up until she found something that met my needs and beyond. If there is a way to give her a double 5-star rating, she has earned them all.. More

Kenny was great to deal with. He answered our questions, and showed us what we we we wanted to see. Thanks Kenny, we love our truck! He answered our questions, and showed us what we we we wanted to see. Thanks Kenny, we love our truck! More

We purchased a 2024 Tundra. And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for And had a wounded experience. We arrived late in the evening and the dealer had actually closed while continuing are purchase, We were apologetic for coming in so late, Not one time did anyone hesitate to help or even act like they were upset to stay. More

I can’t even express how grateful I am for such an amazing dealership. Austin went above and beyond and got exactly what we wanted in a vehicle. I will continue purchasing my vehicles from now on. Jus amazing dealership. Austin went above and beyond and got exactly what we wanted in a vehicle. I will continue purchasing my vehicles from now on. Justice had us in and out of finance in a timely manner and we all know how sitting at dealership for hours can be exhausting and frustrating. They had everything ready to go for us so we were in and out quickly. Thank you both for such an amazing experience! Thank you to all the managers as well who helped with our purchase. Best dealership hands down! More

Very respectful. Worked overtime to help me with what I needed. Thank you all. Will definitely refer my friends Worked overtime to help me with what I needed. Thank you all. Will definitely refer my friends More

Excellent customer service in the service department. I appreciate the emails they send to keep you informed of timeframes. I appreciate the emails they send to keep you informed of timeframes. More