Toyota of Alvin

Show me the money Do not go to Toyota of Alvin if you want them to look at a problem with your vehicle. Long story short. I have a Toyota Tundra. I bought a boat about Do not go to Toyota of Alvin if you want them to look at a problem with your vehicle. Long story short. I have a Toyota Tundra. I bought a boat about 5 months after the 3 year warranty was out. I had never used the the electrical plug (harness) that supplies the electricity to the trailer. The trailer was only getting power to one side. The boat dealership did several diagnostic tests and determined it was the harness on the truck that was faulty. The one I had never used. Toyota of Alvin would not even look at it unless I paid 125.00 up front. More

humiliating, embarrassing, experience Was looking for a straight forward purchase of a Sienna, no trade in. Contacted Melissa Trammel internet sales to start the process. She appears to Was looking for a straight forward purchase of a Sienna, no trade in. Contacted Melissa Trammel internet sales to start the process. She appears to be functioning in the capacity of a Carnival Barker to get you into the dealership for "processing". She has no authority and her word is none binding and worthless on anything she says. Kind of a long story, so briefly, I was baited with the option of two 2015 Siennas, (new, left over from last year) she said priced in the mid 30's. I asked, do you mean $35K or less? If so, I'm interested. She said yes, come on in, but she called and answered my email question on price over the phone (no tracks). I went in. The price was $37,500. I left. Later wrote and offered them a $37500 firm drive out price but, for one particular vehicle of two they had shown me. I wrote that the offer was for the white one, NOT the silver one. She wrote back that her manager would GLADLY accept that offer, come on in. I went in, they showed me the silver one. I refused saying I wanted the white one. They brought it up from the back. I told Frank Oloh "let's go over the numbers again before I send my wife home," so there will be no mistakes or confusion. He said they were correct, and I could send my My wife home. He gave me a key to the vehicle. We sat down and he started paper work. When finished he got up and went to back. A guy with an "ear bob" came out, (so unprofessional) and Frank disappeared. Mr. "ear bob" told me they could not sell the vehicle for $37500 drive out. He said I was "not even close on my offer to what that had to have." I asked why then did Melissa say in writing that her manager would gladly accept that offer. He apologized and disappeared, leaving me sitting at a table by myself in the show room, "just twiddling my thumbs" and stranded without a vehicle to leave in. Frank came back to his desk in a little while. I gave him the key back and he would not even look at me...said nothing then disappeared leaving me there. I called my wife to come back to pick me up, meanwhile, I just stood around outside, embarrassed and humiliated waiting until she came to get me. I purchased my Sienna at a reputable dealership a few days later in a clean no hassle deal. Contacted Toyota Corp. with report....nice,concerned, but said they could really not do anything. If I were "Mr. Toyota", whoever that is, I would have some leverage on a dealership who humiliated my potential customer in that manner. A dealership rep called....we discussed....she said it was a mix up between sales and salesman. I don't believe that. They were just not people of their word. Deal with 'em if you dare. Me? Never again. I hate dishonesty and deceptive dealings. I did not want monetary gain, or apology, I only wanted an honestly explanation of what that was all about, and assurance this would never happen to anyone else. There was just no excuse for the treatment I received...their bad reputation goes on. They apparently do not care. It will really surprise me if this review gets printed. To show my good faith....I have since purchased a Sienna from a reputable dealer. More

Bait & Switch We talked to the Internet Sales person who seemed very nice and reassuring over the phone that the deal and car they offered us was on the lot and rea We talked to the Internet Sales person who seemed very nice and reassuring over the phone that the deal and car they offered us was on the lot and ready for purchase. When we got there they brought out a different car that did not match what we wanted at all. It was the wrong color, different options, different model and several thousand dollars more expensive. We told them that we wanted to see the car that we were given a quote on and then they told us that car was at a lot near Dallas, TX and that they couldn't sell us that care for the price they offered it to us over the phone. We drove about 100 miles based upon them telling us to come on in and that they car would be there ready to purchase. Needless to say we walked out very unhappy and there was no apology from anyone there. They lie, cheat and steal! Do yourself a favor and do not go there. I read another story just like mine and thought "oh that must be a mistake they couldn't be in business if they really did things like that!" Well they do and they don't care if you don't like it! More

WOrst service after buying a truck bought a truck doors locked stopped working mins after leaving was told the would fix it. Toyota of Alvin was unable to fix it and sent my to Ron Cart bought a truck doors locked stopped working mins after leaving was told the would fix it. Toyota of Alvin was unable to fix it and sent my to Ron Carter and the would pay for it. Kelly Pope was not much help in the process two weeks and waiting. STAY AWAY FROM THIS DELAER More

Totally Non-Responsive Dealership In 2013 I leased a brand new Tundra from this dealership. I soon learned that the Tundra has a problem even Toyota didn't know about. It was only a mi In 2013 I leased a brand new Tundra from this dealership. I soon learned that the Tundra has a problem even Toyota didn't know about. It was only a minor annoyance until it bit me badly one day when it locked me out of my truck with the engine running. I went into the dealership and talked to the service manager (Jimmy) for about 20 minutes describing the incident. Although he promised to investigate, he never did. I wrote to Toyota describing the problem and they replied they had notified the dealership and that Kelli Pope would be contacting me. She did, and I went through the whole problem with her. She said she would investigate but I never heard from Kelli again. The problem kept happening but I had taken steps to insure I was never locked out of my vehicle with the engine running again. So now it is 2016 and my lease is about to expire so I decide to buy the Tundra. No big deal, the dealership arranges financing and I now own my 2013 Tundra. A month later I discover that my credit score dropped 27 points because Toyota of Alvin caused 3 hard inquiries into my credit report in ONE day. I asked the dealership why, with my excellent credit score of 741, it took 3 hard inquiries to finance my Tundra. Over a week later Toyota of Alvin still has not responded to my question. Totally unresponsive dealership, and it is easy to see why it has a C- rating with the BBB. More

Excellent This is our second time to purchase a car here. We were greeted with open arms and our salesman was so nice. Frank Oloh was amazing and very helpful This is our second time to purchase a car here. We were greeted with open arms and our salesman was so nice. Frank Oloh was amazing and very helpful and very patient with my husband and I. Frank took his time to get us the best deal. My husband and I recommend coming here. Everyone was so helpful and nice and made sure we felt comfortable. We will be sure to tell our family and friends to come here. Kelly U. More

SMOKE AND MIRRORS!! Be careful of this dealership. Two guys in particular. The salesman and the finance guy. Their names are Frank-salesman, and Chris-finance. I went the Be careful of this dealership. Two guys in particular. The salesman and the finance guy. Their names are Frank-salesman, and Chris-finance. I went there and Frank found a car that I was willing to buy but it was out of my price range. He was very adamant on selling me the car and I must've of sat around for at least a hour or two going back and forth on prices. It was very rude of him to make me sit around and wait like that. He kept going to talk to his "boss" about prices. He must've walked away for 20 minutes at least 3 times. I finally left after he couldn't give me a reasonable number. I got home and called and we agreed on a number so I went back up there to make the deal. This is when I was passed over to Chris in finance. Chris did all this lawyer talk and play on words and when I saw the papers and saw the final price I was supposed to pay... it was 7000 OVER what Frank and I agreed upon. Then when I saw that and said why am I paying a number I didn't agree upon. This is when Chris became very rude and kept trying to say a bunch of stuff trying to get me to sign.He kept saying theres no smoke and mirrors, you're winning on this deal. HOW AM I WINNING IF YOU WANT ME TO PAY 7000 EXTRA THAN THE AGREED OUT THE DOOR PRICE. Then I went to Frank and this is when he started being very rude and kept saying. "JUST SIGN THE xxxx PAPERS MAN COME ON". I had to leave otherwise I would've done something I would've regretted.My experience here was horrible. These two guys are crooks and liars and I would highly recommend staying away from this dealership. They act all friendly and try to gain your trust but end up back stabbing you. Stay away from these two guys in particular unless you're ready to pay much more than the price you want and want to be treated like crap. More

Bought our first company car!!!!! I co-own a small company and we were fortunate enough to be in a position to buy our first company car but didn't really know much about the process. I co-own a small company and we were fortunate enough to be in a position to buy our first company car but didn't really know much about the process. We had gotten 4 quotes from other Toyota dealerships claiming that their price was the "best and lowest" I would find. When I contacted Toyota of Alvin through the internet, Melissa encouraged me to come to the dealership and assured me that they would beat all other prices. Once I arrived, Melissa kept me company, helped me look for cars, and walked me through the process. The initial response I received from her is the reason I decided to take the 30 minute drive to see her. Frank was the salesman who found the perfect car that was much better than the ones at other dealerships and matched the lowest price that I had received elsewhere. The dealership worked hard to make sure I was satisfied and I am. It is great that they have a customer relations department where Stephen will take care of everything after the sale. I have called him several times since the initial sale and he has gone above and beyond what I would have received at other places. The car buying process is always long and will make your brain hurt. However, Toyota of Alvin makes it as pain free as possible. My husband and I are going back this week to look at a Tundra for him and I am certain that I will get the same great service. More

Terrible Internet Sales Director The Toyota of Alvin's Internet Sales Director sure knows how to turn the business away. I was in the market for a Toyota SUV, either Highlander or 4 The Toyota of Alvin's Internet Sales Director sure knows how to turn the business away. I was in the market for a Toyota SUV, either Highlander or 4Runner. So, I browsed its web site and put in contact information. Next, the Internet Sales Director contacted me via email. I forwarded him all VINs information I'm interested in. He then asked me to visit the dealer in person and committed to date and time as well. I responded to his reply was that's all I need for now. Also, I mentioned it's a little far out and I'd need more information to select the vehicle I want. He then refused to provide information. As much as I hate to write this negative review, the Internet Sales Director sure knows next to nothing about customer service. For this experience, I rate this dealership a 1. More

We bought a new 4-Runner Tony Shaw, the salesman, was very helpful. True Nguyen suggested we needed a new vehicle when my catalytic converter went out on my 2002 4-Runner. T Tony Shaw, the salesman, was very helpful. True Nguyen suggested we needed a new vehicle when my catalytic converter went out on my 2002 4-Runner. The computer is very confusing, but I'll figure it out. Other than that, the car drives like a dream and everyone was very helpful and pleasant to deal with. More